Service Manager - Diagnostic Imaging

Who’s it for and what’s in it for you?
Our client is a fast-growing player in the medical imaging sector, known for delivering expert service in x-ray and ultrasound systems. They pride themselves on offering a personal, flexible, and quality-driven alternative to other corporates, with a real focus on doing the right thing for both customers and employees. 

You’ll be stepping into a key leadership role with autonomy, influence, and the chance to help shape how things are done. 

Some of the perks and benefits include: 

• Competitive salary and package 

• Annual (year-end) bonus 

• Generous pension scheme 

• A genuinely supportive and collaborative team culture 

• A clear, supported path for progression 

Also, if you’re looking for an employer that cares about the impact they’re having on the world, they’re aiming to be Net Zero in the next 5 years - pretty cool, right? 

What will your day to day look like?
You’ll take the lead on all things service, from managing daily operations, to shaping long-term processes and strategy. This is a hands-on leadership role where your technical knowledge, particularly in x-ray systems, will be highly valued. A typical day might involve: 

• Overseeing and developing multi-vendor service operations 

• Designing and implementing ISO13485:2016-compliant service processes 

• Supporting and mentoring the field engineering team (x-ray and ultrasound) 

• Carrying out field service work when needed (leading by example!) 

• Fostering a culture of team loyalty and pride 

• Making sure all service is properly customer-centric  

• Figuring out ways to make service delivery even better 

• Focusing on streamlining operations 

• Looking after the service team’s P&L and budgeting 

• Contributing to the wider business strategy 

This role will suit you if you… 

• Have hands-on experience with x-ray repair and maintenance 
• Are HNC qualified 
• Have led a service engineering team, ideally in a medical imaging or similar field 
• Know your way around ISO13485:2016 or other regulated service environments 
• Enjoy being both strategic and operational 
• Are commercially savvy and confident managing budgets and P&L 
• Can motivate and develop others 
• Are proactive, adaptable, and solution-focused
• Have a full UK driving licence and are able to commute to the Midlands for the initial period

Think this could be your next role?
Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Milly on Milly.cartwright@fmctalent.com
 

The fine print
Reference number: 20058 
Temporary or Permanent: Permanent 
FMC contact for this role: Milly Cartwright