Subscriber Development & Engagement Leader

As a Subscriber Development Leader, you’ll guide global customers through complex challenges, build strong long-term relationships, and set the strategy that keeps them succeeding. You’ll have real autonomy, visibility, and the chance to work closely with sales and the wider business in a way that actually feels collaborative. 

And this is a place that invests in you. From flexible working schedules and generous holiday entitlement to wellness perks, and training programmes, the environment is built for you to grow. It’s a recognised top workplace in tech, with a culture that gives you trust, progression, and visibility. 

Who’s it for and what’s in it for you? 

This innovative company specializes in developing comprehensive digital solutions for Environmental, Health, Safety (EHS), Sustainability, and ESG reporting. With a focus on collaborative innovation and cutting-edge technologies such as AI, Machine Learning, and IoT, the organization empowers global clients to improve operational performance, sustainability efforts, and ESG compliance. 

With our client, your hard work truly matters, and it shows.  

What will your day to day look like? 

In this role, you will be a retention leader and pipeline builder, driving stability and growth across the subscriber portfolio. An average day may look like:  

• Building and maintaining relationships with subscriber executives 

• Developing strategic and impactful growth opportunities  

• Executing engagement plans across active, monthly, and pulse models  

• Handling these over 3-6 –9-12-month cycles  

• Leading strategic outreach initiatives (briefings, pipeline reviews and growth workshops) 

• Tracking subscriber health, forecast risk and uncover trends  

• Strengthening executive relationships and improving subscriber satisfaction  

• Increasing visibility and engagement within key subscriber accounts  

• Identifying subscriber risks and recovery opportunities 

This is a newly created position that’s driven by rapid growth, you’ll report directly to the SVP of Customer Success so it’s an exciting time to join with strong opportunities for career development and progression. 

This role will suit you if you… 

• Have a degree in Business, Marketing or related field  

• Have 8+ years of experience in customer success, strategic account management or executive relationship management  

• Understand EHS, ESG or operational risk management industries 

• Can build and maintain senior–level customer relationships 

• Are proficient with strategic planning and engagement tools  

• Can travel 20-30% of the time 

Think this could be your next role? 

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Persephone on persephone.kennedy@fmctalent.com 

The fine print 

Reference number: 21218 

Temporary or Permanent: Permanent 

FMC contact for this role: Persephone Kennedy