Strategic Account Manager

As Strategic Account Manager, you'll take ownership of a portfolio of key manufacturing customers, helping them maximise the value of their software while identifying opportunities to expand, renew, and strengthen each partnership. It's a role that combines commercial thinking with long-term relationship building, giving you the autonomy to shape account strategy and influence customer success.

If you enjoy working with senior stakeholders, solving complex business challenges, and growing strategic accounts over time, this is an opportunity to make a visible impact within a fast-growing digital manufacturing business.


Who’s it for and what’s in it for you?
Our client builds tech that helps organisations keep their people safe, healthy and properly supported at work. Their software brings together everything from workplace health and safety to training, compliance and employee records, helping businesses in high-risk industries spend less time on admin and more time looking after their people.
 
Speaking of looking after their people, that's exactly what this company does too. You'll join a rapidly growing team that's full of the best and brightest people in the industry, perfect for someone wanting to make a real impact and grow their career at the same time.


What will your day to day look like?
You’ll own a focused portfolio of strategic enterprise accounts, building senior relationships, driving adoption and making sure customers continue to see clear value from the platform.

• Manage 15–30 Tier 1 enterprise and strategic accounts
• Build relationships with C-suite, VP-level and senior EHS stakeholders
• Develop a deep understanding of each customer’s goals, structure and EHS priorities
• Run Executive Business Reviews covering ROI, adoption, compliance outcomes and future plans
• Own the renewal cycle across your portfolio, including forecasting and negotiation support
• Identify expansion opportunities across additional modules, users and business units
• Build account growth plans with clear goals, timelines and stakeholder maps
• Create Customer Success Plans linked to each customer’s compliance and business outcomes
• Monitor account health, usage, engagement and stakeholder sentiment
• Manage risk early and coordinate internal support where needed
• Work with Product, Support, Engineering, Marketing and Sales to support customer success
• Share customer feedback, support roadmap discussions and contribute to CS playbooks

You’ll play a key role in retaining and growing strategic customers, helping them get more value from software that supports safer, more compliant workplaces.


This role will suit you if you…

• Have 5+ years’ experience in Customer Success or Account Management within B2B SaaS
• Have managed enterprise or named strategic accounts
• Are confident owning renewals, expansion and revenue growth across a portfolio
• Can build trust with C-suite, VP-level and senior customer stakeholders
• Have experience running Executive Business Reviews
• Understand how to link software value to measurable customer outcomes
• Are commercially confident with renewals, negotiations and procurement processes
• Can build clear account plans, stakeholder maps and growth strategies
• Are comfortable using CRM and Customer Success platforms
• Communicate clearly in writing, presentations and senior customer conversations
• Have strong emotional intelligence and can navigate complex account relationships
• Are organised, self-directed and comfortable managing a demanding portfolio

Experience in EHS, compliance, safety, risk management or regulated industries would be a strong advantage.


Think this could be your next role?
Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Sefi on persephone.kennedy@fmctalent.com


The fine print
Reference number: 22780
Temporary or Permanent: Permanent
FMC contact for this role: Persephone Kennedy