Service Contracts Manager - Midlands and North East

Who’s it for and what’s in it for you? 

Our client is a global manufacturer who is leading the way in medical equipment through designing, manufacturing and distributing a variety of innovative products. Their products are from walking aids to hospital transfer trolleys, but that's not all. Our client also offers after sales support to maintain relationships with the transactions they make. With having e-commerce channels in more than 100 countries (and plan to have more!) they really want to make sure everything is operating the way it should.  

As for benefits, our client is offering a generous bonus package and car allowance so you can arrive to client meetings in style. They really care about your health and happiness – you'll get private healthcare to keep you feeling on top of the world and a great pension plan for peace of mind. 

They also care about your professional development and will hold regular career progression sessions and reviews to see if they can support you through specialist skills training and other tools. 

What will your day to day look like? 

This is a role where you’ll be responsible for the day-to-day management and performance of all service and rental contracts. Your day to day might look a little like: 

• Managing and supporting allocated contracts so obligations are met 

• Identifying potential risks, issues, or service concerns  

• Building strong relationships with key stakeholders and decision-makers  

• Ensuring all Account Forms, SLAs and contract documentation are regularly reviewed 

• Overseeing financial data and revenue targets 

• Improving the retention of existing contracts 

• Coordinating and assist with customer and internal equipment training sessions 

There’s loads of opportunities for development in this role too, and you’ll be supported throughout your career progression.  

This role will suit you if you… 

• Have a degree in a medical related field 

• Have 2+ years' experience in service sales  

• Have a passion for account management  

• Know how to monitor profitability and manage budgets 

• Have experience performance reporting   

• Have experience in tender bids and contract transitions. 

Think this could be your next role? 

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Tommy on tommy.currie@fmctalent.com 

The fine print 

Reference number: 20971 

Temporary or Permanent: Permanent 

FMC contact for this role: Tommy Currie