SaaS Customer Success Manager - Power & Renewables

Who’s it for and what’s in it for you? 

Trusted by companies around the world, this global leader in the data analytics space is focused on intelligent software that helps to analyse, manage, and optimise workflows and processes. Their aim is to make decision making quicker and more effective. They’re in a real growth phase right now, focusing specifically on the power and renewables sectors. 
 
With ‘Great Place to Work’ and ‘Top Work Places’ accolades under their belt in the past few years, they’re a great choice to grow your career. They offer their people a range of benefits, including: 
  

• Medical, dental, and vision coverage 

• Mental health support via an EAP 

• Access to a lifestyle and wellbeing programme 

• The option to work remotely (hybrid) 

• In-house leadership training 

• Retirement savings plans 

• Generous parental leave and PTO 

• Volunteering days 

What will your day to day look like? 

You will serve as the customer’s voice across the entire engagement lifecycle, helping them achieve the greatest value from their software and solutions. Your day-to-day may look like: 

• Building strong relationships with strategic customers 
• Researching and analysing the customer’s decision process 
• Bringing industry insights to customers to develop value propositions 
• Providing feedback to customers  
• Analysing ways to improve engagement and use of the products and services 
• Managing and executing Customer Success Programs  
• Managing and responding to multiple customer requests  

You’ll be part of an organisation that champions growth and continuous learning, providing leadership training and development programmes that build practical leadership capability and support your career progression. 
 

This role will suit you if you… 

• Have 5+ years of successful SaaS sales experience, growing a portfolio of strategic enterprise accounts
• Can manage and deliver SaaS level solutions and services
• Have a consultative sales approach to selling
• Love to build meaningful relationships
• Are a naturally curious and ambitious individual, with a team-focused mentality 
• Have a bachelor's degree in a technical-related field
• Can manage and support onboarding initiatives
   

Think this could be your next role? 

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Mo on Mo.chanduang@fmctalent.com 

The fine print 
Reference number: 21292
Temporary or Permanent: Permanent 
FMC contact for this role: Mo Chanduang