Renewal Manager

Who’s it for and what’s in it for you? 

Our client is all about turning the complex into the beautifully simple. From ERP to asset tracking, labelling to compliance, their business management tech is there to help companies streamline, improve accuracy, and make what they’re doing visible to everyone involved. They’ve got decades of experience too, and are trusted by companies across the globe who want tech that can give them a competitive advantage.  

As for working there, their remote-first culture will suit you if you’re after some flexibility in your work-life. And it doesn’t stop there, they also offer a host of benefits ranging from flexible time off, to medical, vision and dental insurance, to access to an EAP to support your mental health and wellness. Plus, their culture is well-know to be one of rewards and recognition, so it’s a great place to grow and thrive.  


What will your day to day look like?

This role is, naturally, all about renewals. You’ll handle customer renewals across the business to make sure our client have reams of happy repeat customers. What this might look like day-to-day is: 

• Resolving customer enquiries 
• Managing long-term relationships with customers 
• Maximising contract value by listening to customer needs and suggesting solutions 
• Working with other internal teams to successfully execute renewals 
• Handling sensitive customer information 
• Providing feedback to the team 
• Developing playbooks for successful renewal execution 
• Looking after customer lifecycle management 
• Forecasting and account planning 
• Upselling and cross selling

There’s a clear roadmap for success in this role too, and if you achieve your milestones it’s exactly the kind of role you can really progress in. 


This role will suit you if you...

• Have worked in business development, renewals, customer success, or account management 
• Understand B2B enterprise software environments 
• Are great at proactive customer outreach 
• Have great customer and relationship management skills 
• Know how to negotiate effectively 
• Love using a value-based approach to sales and renewals 
• Thrive when you’re problem-solving 
• Can turn customer needs into solutions 

Think this could be your next role? 

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Josh on josh.green@fmctalent.com 


The fine print

Reference number: 20574 
Temporary or Permanent: Permanent 
FMC contact for this role: Josh Green