Regional Service Manager

As a Regional Service Manager, you'll lead a field-based team supporting radiology equipment, making sure customers receive reliable technical support and a consistently high standard of service. You'll oversee day-to-day operations, help your team overcome technical challenges, and work closely with customers and internal stakeholders to improve service performance.

If you're a hands-on leader who enjoys developing people, solving problems, and building lasting customer relationships, this could be a great next move. You'll have the opportunity to shape how your region operates, improve service delivery, and create an environment where both your team and customers feel supported.


Who’s it for and what’s in it for you?
Our client sits at the heart of healthcare. They develop medical imaging, AI and digital tech that helps clinicians to diagnose conditions earlier and make better decisions for their patients. From MRI to CT, X-Ray to Ultrasound, their technologies combine cutting edge systems with a very human purpose that's all about making a difference.

Speaking of making a difference, they're a great place to be if you want to really advance your career. They'll support you from day one, through proper education programmes, exposure to lots of different projects across the business, and proper professional development. You'll also get access to a solid benefits package that includes things like performance bonuses, a set of wheels, medical coverage, more annual leave than the average, and a generous pension scheme.


What will your day to day look like?
You'll take ownership of regional service operations, leading a team of Field Service Engineers and Technical Product Specialists responsible for installing, maintaining and repairing advanced medical imaging equipment. Combining technical expertise with strong leadership skills, you'll ensure customers receive reliable service, operational targets are achieved and your team has the support needed to perform at its best.

• Lead, motivate and develop a regional team of Field Service Engineers and Technical Product Specialists, supporting performance and professional development.
• Oversee the installation, maintenance and repair of medical imaging equipment, including MRI, CT, X-ray, mammography and surgical imaging systems.
• Manage regional resources, scheduling and service activities to meet contractual obligations, response times and equipment uptime targets.
• Monitor team performance against key operational KPIs, including first-time fix rates, utilisation and stock accuracy.
• Build strong relationships with customers, conducting service reviews, attending site visits and managing technical escalations.
• Work closely with national service management and technical support teams to resolve complex issues and maintain customer satisfaction.
• Conduct performance reviews, competency assessments and regular team meetings to identify training needs and support continuous improvement.
• Maintain accurate service documentation, CRM records and reporting in line with regulatory and quality standards.
• Identify opportunities to improve service delivery, operational efficiency and customer experience across the region.
• Collaborate with sales, project management and technical teams to support business growth and successful equipment installations.

This role will suit you if you…

• Have a strong technical background in Field Service Engineering within medical imaging, healthcare technology or another high-value capital equipment environment.
• Bring experience managing customer relationships, service operations or technical teams, ideally within a field-based environment.
• Understand medical imaging technologies, including MRI, CT, X-ray or other radiology equipment, which would be highly advantageous.
• Are confident leading, motivating and developing teams to achieve operational targets and deliver excellent customer service.
• Have experience managing service schedules, resource allocation, technical escalations and customer expectations.
• Take a proactive, customer-focused approach to resolving technical challenges and maintaining strong relationships.
• Have strong organisational and problem-solving skills, with the ability to manage multiple priorities independently.
• Understand the importance of regulatory compliance, quality assurance and accurate technical documentation.
• Are commercially aware and can balance operational performance with contractual commitments and customer satisfaction.
• Hold a relevant technical qualification, ideally BTEC HNC Level 4 or equivalent, although practical experience will also be considered.
• Have leadership or management qualifications such as ILM or CMI, which would be advantageous.
• Hold a full UK driving licence and are comfortable with regular UK travel and occasional out-of-hours or weekend work.

Think this could be your next role?
Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Freya on freya.dominey@fmctalent.com


The fine print
Reference number: 23370
Temporary or Permanent: Permanent
FMC contact for this role: Freya Dominey