Nordics Account Manager

As a Nordics Account Manager, you'll take ownership of an established portfolio of customers across the digital construction market. You'll work closely with customers to understand how they're using the technology, identify opportunities to expand their investment, and help grow the business's presence across the Nordic region. It's a consultative role that gives you the freedom to shape your account plans and build relationships that last. 

If you're personable, commercially curious, and confident managing a busy portfolio, this is a chance to take greater ownership of your market. You'll combine your account management experience with a proactive approach to growth, helping develop the region while making a visible contribution to the business. 


Who’s it for and what’s in it for you? 
Fancy joining a digital construction company that’s driving towards a zero-carbon future? Their team is full of passionate players who are among the leading contributors towards sustainable practices in the construction value chain. 
 
Whether you are involved in creating the software or selling it to customers, this is a place with meaningful work that makes a meaningful difference within the construction space. A role with this company is both helping to develop your career and building towards a sustainable future. 

And what else can they offer you on top of truly meaningful work? This is a company that fully embraces flexible working; zero fixed hours and remote working support mean you can work in the way that suits you best. Competitive compensation packages and constant opportunities for professional development combine to make this a sweet deal. 


What will your day to day look like? 
You’ll manage and grow a portfolio of mid-sized and large B2B SaaS customers, focusing on the Nordic market and global accounts. Building trusted relationships, you’ll help customers get lasting value from their investment while taking ownership of renewals, retention and account expansion. 

• Build strong customer relationships, understanding their priorities and identifying opportunities to support their goals. 
• Manage renewals from initial conversations through to completion, supporting gross and net revenue retention. 
• Identify, develop and close opportunities to expand accounts through additional products and services. 
• Map your accounts to identify unmet needs and opportunities across teams or business areas. 
• Use customer data and work with Customer Success Operations to spot potential churn risks and coordinate action. 
• Collaborate with Sales, Product and Customer Success colleagues to resolve challenges and support retention and growth. 
• Prioritise your portfolio so your time and activity focus on the right customers and opportunities. 
• Work with colleagues covering the Nordic market to support campaigns, attend events and respond to industry opportunities. 
• Identify and implement improvements to how the business retains and develops its customer base. 

This role will suit you if you… 

• Have proven experience in B2B SaaS account management or customer success, with responsibility for growing net revenue retention. 
• Can demonstrate success identifying, developing and closing account expansion opportunities worth €15,000 or more. 
• Build trusted relationships and take a proactive approach to understanding customer needs. 
• Use data to identify risks, uncover opportunities and develop clear action plans. 
• Are comfortable picking up the phone to discuss renewals, resolve concerns and explore expansion opportunities. 
• Adapt your approach to different customers and find creative ways to engage them. 
• Know when to involve colleagues across Sales, Product and Customer Success to achieve the best outcome. 
• Enjoy working towards challenging individual and team targets. 
• Take ownership of your portfolio and look for ways to improve processes and results. 
• Ideally bring knowledge of life cycle assessment, building sustainability or embodied carbon, although this isn’t essential. 
• Are based in the Nordics or EU and comfortable working remotely within an international team. 

Think this could be your next role? 
Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Yazz on yazz.chamberlain@fmctalent.com 


The fine print 
Reference number: 23253 
Temporary or Permanent: Permanent 
FMC contact for this role: Yazz Chamberlain