Integrity Management Specialist

As a Service Delivery Lead, you’ll oversee the delivery of engineering software solutions, working closely with customers to help them understand and get the most from the technology. You’ll guide the team, manage technical challenges, and make sure projects run smoothly, balancing hands-on engineering knowledge with strong customer relationships.

If you enjoy variety, solving problems, and getting involved across different parts of a project, this could be a great next move. You’ll have the opportunity to shape how services are delivered, build a capable team, and play a key role in keeping customers informed, supported, and confident in the solutions they use.


Who’s it for and what’s in it for you?
Want to work with technology that is the most advanced of its kind? We've partnered with a young simulation software provider taking a modern approach to digital transformation. They're currently boasting 60% annual growth year-on-year, as well as £2 million in funding from some of the biggest energy organisations. And to continue their success, they're looking for people who believe the impossible can be made possible.


What will your day to day look like?
You’ll lead the delivery of engineering software solutions for enterprise customers, taking projects from commercial sign-off through configuration, deployment and ongoing operation. Working across sales, product and engineering teams, you’ll help customers realise value from structural performance management and digital twin technology, using AI and automation to improve delivery speed and efficiency.

• Partner with Sales and Product teams to understand customer requirements and develop implementation plans with clear technical approaches and effort estimates.
• Define project scope, delivery timelines and resource requirements with technical specialists.
• Keep delivery plans aligned with agreed budgets and commercial commitments, managing scope changes effectively.
• Own the full deployment lifecycle, coordinating configuration, installation and cloud-based data integrations.
• Track project milestones, costs and delivery risks, resolving issues that could delay customer onboarding.
• Work with Quality Assurance teams to ensure deployments meet engineering standards and pass user acceptance testing.
• Coordinate a smooth handover to customer enablement teams while retaining responsibility for ongoing operational delivery.
• Monitor customer health, maintain regular dialogue and help customers get value from structural digital twin applications.
• Lead initiatives to automate implementation workflows for industrial assets such as piping, pipelines and reactors.
• Introduce AI-assisted tools and workflows that reduce repetitive tasks and accelerate time-to-value.

This role will suit you if you…

• Have at least five years’ experience leading complex engineering software deployments within B2B SaaS, upstream or downstream energy, or heavy industrial simulation.
• Can demonstrate successful delivery of technical projects involving Sales, Product and Engineering teams.
• Have practical experience using Agile methods to manage deployment sprints and keep projects on schedule.
• Are confident defining scope, estimating effort, coordinating resources and managing delivery risks.
• Are comfortable working with complex engineering applications, technical information and cloud-based data integrations.
• Can balance customer requirements with engineering capacity, keeping projects focused on agreed outcomes.
• Take ownership of delivery quality and maintain strong customer relationships beyond implementation.
• Have an interest in, or experience using, AI copilots, agentic scripts or automation frameworks to improve productivity.
• Are fluent in written and spoken Portuguese and English; Spanish or other languages would be an advantage.

Think this could be your next role?
Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Lola on lola.hall@fmctalent.com


The fine print
Reference number: 23274
Temporary or Permanent: Permanent
FMC contact for this role: Lola Hall