Enterprise Account Manager

What you want now is to be more strategic. Ownership of your accounts, visibility across the business, and a clear path to progress. Less reacting, more planning. More influence over how accounts are developed and how success is defined.

In this role you’ll take full ownership of high-impact enterprise accounts, shaping adoption strategies that directly boost user engagement and long-term retention. With complete control over your schedule and remote working flexibility, you can focus on what drives results, whilst getting the work-life balance you’re looking for.


Who’s it for and what’s in it for you?

Our client provides coordination software for the construction tech space. Their collaboration platform for 2D and 3D workstreams lets users communicate and coordinate with all project stakeholders in one place. Key features include real-time coordination, automated clash detection and issue tracking, helping teams save time and reduce rework across the full project lifecycle. They’re solving real problems in the industry with customers around the globe.

As for working there? They really put their money where their mouth is when it comes to benefits. Here’s just a selection of what they can offer you:
 

• Fully remote working and flexible hours 
• Medical, dental and vision coverage
• Flexible spending accounts – including for dependents
• 401k with employer matching
• Life insurance
• Generous PTO entitlement
• Extra days off for live events (like weddings, moving house)

What will your day to day look like?

You’ll drive customer success and growth by creating strategic adoption plans for a portfolio of enterprise clients. By building strong relationships with key stakeholders and understanding their needs, you’ll increase product usage and user engagement across their teams. An average week might include:
 

• Creating and managing account plans
• Building strong relationships with stakeholders at all levels
• Driving customer adoption plans
• Identifying opportunities to expand product usage
• Translating customer needs into software recommendations
• Partnering with sales on expansion and renewals
• Delivering high levels of customer satisfaction (and protecting retention!)

Success in this role looks like increasing average monthly users, and retaining customer accounts.


This role will suit you if you…
 

• Have worked for 5+ years in a technical account management position
• Have experience managing and growing enterprise B2B SaaS accounts
• Know a thing or two about AECO, BIM and complex project workflows
• Are skilled at using adoption metrics to drive structured account plans
• Can interpret customer needs and turn them into solutions
• Know how to keep CRM systems clean and data up to date
• Are happy to travel to client sites when needed
• Love delivering exceptional customer satisfaction

For this role you need to be based in one of the following states: Massachusetts, Pennsylvania, Virginia, South Carolina, Florida, Georgia, Michigan, Connecticut, Wisconsin, Illinois, Missouri


Think this could be your next role?

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Grace on grace.fuller@fmctalent.com


The fine print

Reference number: 21864
Temporary or Permanent: Permanent
FMC contact for this role: Grace Fuller