Customer Success Manager Germany

At this stage in your career, you’re looking for structure and progression. Clear development, a bonus that reflects the outcomes you drive, and the support to deliver a consistently strong customer experience. You want accountability, visibility, and the space to do the job well without unnecessary noise. 

This Customer Success Manager role offers that next step. You’ll join a market leader in revenue engineering software that’s growing, with structured onboarding, learning and development support, and a culture focused on long-term success. With full ownership of customer relationships and the flexibility that comes with an unlimited vacation policy, it’s a role built for a mid-career CSM who wants to keep progressing. 

Who’s it for? 

Our client is a fast-growing international SaaS company transforming the construction industry through innovative, data-driven solutions. They combine AI-driven data, process excellence, and revenue engineering to help construction solution providers identify relevant projects earlier and convert them into real business. Essentially, they enable sales teams to spot opportunities sooner and act proactively in a traditionally reactive sector. With a clear mission to modernize a complex industry, the company fosters a collaborative, international culture where ambitious professionals can make a visible impact and grow as the business continues to scale. 

What’s in it for you? 

• Unlimited vacation policy 

• In-house fitness studio plus gym membership contribution 

• Regular team events, offsites and social activities 

• L&D budget to support your growth 

• Family- and pet-friendly working environment 

• Childcare support via Kita 

• Referral programme with financial rewards 

• Structured onboarding with a dedicated buddy programme 

What will your day to day look like? 

You'll play a role of a consultant, coach and project manager to help clients succeed. An average day may look like: 

• Planning and executing kick off events with new clients 

• Assisting with sales process implementation  

• Understanding the wants, needs and requirements of the customer  

• Developing best practice solutions for the internal sales teams 

• Identifying and implementing targeted training and education 

• Reviewing and analysing progress in client pipelines  

• Planning Customer Success team tasks and workflows to  

Success in this role looks like driving customer satisfaction and retention. 

This role will suit you if you… 

• Have experience in Customer Success in a SaaS environment 

• Can speak fluent German and English  

• Can travel to meet customers  

• Have previously managed high turnover 

• Know how to create a great customer experience 

Think this could be your next role? 

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Grace on grace.fuller@fmctalent.com 

The fine print 

Reference number: 21554 

Temporary or Permanent: Permanent  

FMC contact for this role: Grace Fuller