Customer Success Manager

Location: Canada, Toronto 

Sector: Manufacturing 
 

This is not a traditional Continuous Improvement Engineer, Plant Manager, or Production Engineer role.  
 

We’re looking for an experienced manufacturing professional who understands the realities of running production environments and is looking to apply that experience in a client-facing Customer Success Manager position, where you will be responsible for clearly communicating technical products and concepts to customers, helping them understand value, adoption, and measurable impact. 
 

Our client supports industrial and manufacturing customers with technology that helps improve visibility, efficiency, and operational performance. Their customers need more than a product expert. They need someone who can present clearly, build trust, talk through adoption, and confidently handle both positive updates and more challenging conversations. 
 

This role is best suited to someone with strong communication and relationship skills who is comfortable explaining technical products to customers. A technical or industrial background would be beneficial, but the most important thing is the ability to present well, manage customer conversations with confidence, and turn complex information into clear, useful insight. 
 

The Role 

You will act as a subject matter expert during the sales process, supporting complex engagements by aligning real-world manufacturing challenges with practical, measurable solutions. 
 

Key Responsibilities 

• Build strong relationships with customers and act as a trusted point of contact after implementation 

• Lead regular customer review meetings focused on adoption, usage, efficiencies, savings, and impact 

• Present technical products, concepts, and performance data in a clear and customer-friendly way 

• Work closely with sales, engineering, and field operations teams to support customer success 

• Identify opportunities to improve customer adoption and long-term value 

• Handle challenging customer conversations with confidence, professionalism, and empathy 

• Translate customer feedback into useful insight for internal teams 

• Support ongoing account growth by helping customers understand where the technology can deliver further value 
   

About You 

Essential experience: 

• 3+ years’ experience in customer success, account management, technical sales, solutions, or a client-facing technology role 

• Experience working with technical products or complex concepts and explaining them clearly to customers 

• Strong presentation and communication skills 

• Confidence building relationships with customers and internal stakeholders 

• Ability to manage customer conversations around adoption, performance, value, and areas for improvement 

• Strong organisational skills and the ability to manage multiple customer priorities 

• Comfortable working in a smaller, fast-moving business unit where you can take ownership 

• Based in or commutable to the Greater Toronto Area 
   

Preferred experience: 

• Experience working with industrial, manufacturing, IoT, monitoring, software, or data-led technology 

• Experience presenting data, usage insights, ROI, savings, or efficiency improvements to customers 

• A technical background or confidence working with engineers and implementation teams 

• Experience in a customer-facing role within a growth-stage or evolving business 

• An interest in manufacturing technology, operational performance, or industrial innovation 
   

Why Apply 

This is an opportunity to step into a visible customer success role within a specialist industrial technology business. You will work closely with customers, technical teams, and senior leadership, helping clients understand the value of the technology and supporting long-term adoption. 

The role offers plenty of variety, from presenting customer impact and managing relationships to working with technical teams and supporting growth across an evolving business unit. For someone who enjoys customer conversations, technical products, and making sure clients see real value from the technology they use, this is a strong opportunity to build a long-term career. 
 

Additional Information 

• Greater Toronto Area preferred 

• Full-time, permanent position 

• Competitive compensation aligned to experience