Customer Success Manager - O&G

Supporting more than 6,000 customers across 50 countries, our client has made a truly global impact on the future of Energy. Their SaaS platform uses leading data and energy analytics to deliver business-critical insights across the entire energy value chain. Since gaining an industry-leading reputation for their oil and gas data solutions, they are now seeking to expand into the oil and gas analytics, trading and risk, and business automation spaces. This is an exciting opportunity to join a dynamic company during a period of rapid growth. 

The role 

As a Customer Success Manager, you will work closely with our customers to identify their unique drivers, needs and visions. You’ll be responsible for providing the very best in support for customers by championing them throughout the engagement lifecycle, ensuring they get optimal value from our client’s products and solutions. 

Other responsibilities include: 

• Building strong, trusted, and influential relationships with strategic customers 

• Developing relationships across all tiers of the company and customer teams 

• Providing tailored advice and unique industry insights to the customer 

• Becoming a product expert to provide training and guidance based on customer need 

• Increasing customer satisfaction and ensuring excellent retention rates 

• Conducting effective measurement, subjective analysis and reporting of customer health and value 

• Collaborating with Sales to evaluate prospective and current customer needs

• Drafting problem statements and offering effective solutions 

• Providing feedback to customers to streamline service and product delivery 

• Using hands-on assistance, teaching and leadership to junior teams to drive improvements 

The requirements 

You’ll have extensive Project Management and Change Management experience with sales processes, as well as… 

• Experience in managing multiple customer requests in a fast-paced environment 

• Experience in timeline scoping and effective re-prioritisation 
• 5+ years successful SaaS sales, growing a portfolio of strategic enterprise accounts

• Able to communicate sales processes and strategies 

• Excellent networker and able to build high-level relationships at all levels  

• Able to be persuasive in written and verbal communication 

• Excellent presentation skills and the ability to prepare documentation and training 

• Proficient computer literacy skills (including MS Office Suite) 

• Highly charismatic and influential 

• Strong leadership and interpersonal skills  

Important information 

Reference number: 21226

FMC contact for this role: Andy Martin (andy.martin@fmctalent.com)