Customer Success Manager

Who’s it for and what’s in it for you? 

Our client is paving the way in which companies navigate the ever-evolving power and energy markets. Their cutting-edge tools are designed to transform huge quantities of data into accurate, real-time market information and insight, empowering smarter decisions at every level. It’s important work with a real impact. 

Not only is the solution they provide genuinely changing the game for their customers, this is a company that knows the value of looking after their people. Here are just a select few elements of their mammoth benefits package: 

• Unstructured PTO and flexible working schedules to fit around your needs 

• Medical, dental, and vision insurance 

• Investment into formal and informal professional development opportunities, including a Women in Leadership program 

• Gym membership 

• Annual company-wide retreat 

• A weekly in-office chair massage 

• Dog-friendly office 

What will your day to day look like? 

In this role, you will play a key part in a team that is hyper-focused on providing customers with continuing and increasing value from our clients’ product portfolio. Other responsibilities in this role will include: 

• Being the voice for customers, feeding back suggestions and grievances from the market to help the Product, Sales, and Marketing teams 
• Working with customers to ensure they understand the full potential of the products they purchase, troubleshooting and providing technical support when needed 
• Building strong relationships with customers, establishing yourself as a trusted advisor 
• Helping in the creation of content for internal and external training usage 
• Conducting regular check-ins with existing customers, using these opportunities to present any new products that will provide further value 
• Producing metrics to analyse product usage, customer health, and any issues that arise from applications 

This role will suit you if you… 

• Have at least 5 years’ experience of Customer Success or Account Management, ideally within a SaaS company 
• Have a Bachelor’s degree in Business, Computer Science, Communications, or a related discipline (or equivalent work experience) 
• Have experience working within Energy, nodal power market or trading experience 
• Can showcase an excellent track record of meeting KPIs 
• Are an excellent communicator, both with customers and internal stakeholders 
• Are skilled in presenting and demonstrating technical products to a range of stakeholders 
• Have a genuine passion for delivering excellent service to customers and building mutually beneficial relationships 
• Can think on your feet and troubleshoot issues quickly and effectively 

Think this could be your next role? 

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Mo on mo.chanduang@fmctalent.com 

The fine print 
Reference number: 20525 
Temporary or Permanent: Permanent 
FMC contact for this role: Mo Chanduang