Customer Success Manager - France

As Customer Success Manager you'll be influencing outcomes, removing blockers, and seeing the impact of your work through a raft of happy customers. Plus, you'll be doing it in a growing company that's recently been recognised as a top workplace. 

The role also supports you every step of the way. A collaborative, supportive environment and a strong benefits package help you do your best, while clear opportunities for progression mean you can grow your career as you make a meaningful impact on customers and the planet. 

Who’s it for and what’s in it for you? 

With our client you'll find a corporate culture focused on customer satisfaction, team spirit, and performance. Their sense of responsibility is clear across their eco-friendly chemical product range which is currently making waves across the water treatment and purification space. Once part of their team, they'll have you covered from holiday perks to meal subsidies. Plus receive 30% variable based on customer satisfaction, CRM health and net revenue retention.  

What will your day to day look like? 

You will mainly focus on managing the full product suite for France and helping customers transition to newer, cloud-based SaaS solutions. An average day may look like: 

• Building and maintaining relationships with key customer stakeholders  

• Deliver strategic support across the full product portfolio 

• Preparing customers for upcoming product launches and digital solutions. 

• Guiding customers through onboarding, adoption and expansion phases  

• Leading the coordination of cross-functional teams  

• Monitoring key success metrics to ensure customer health  

• Identifying risks and growth opportunities 

• Collaborate with US-based leadership to implement global customer success 

As this is a newly created role within the company, it offers a unique opportunity for professional growth and development. You will have the chance to shape the position, make a meaningful impact, and expand your skills in a supportive environment that values innovation, learning, and career progression. 

This role will suit you if you… 

• Have 5+ year of Saas experience within a Customer Success or Account Management role  

• Are experienced with the heavy building material sector or broader Contech industry  

• Understand operations and logistics knowledge to manage complex customer accounts 

• Are experienced in driving customer satisfaction and revenue growth  

• Have experience using CRM, analytics and customer success management tools 

Think this could be your next role? 

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Yazz on yazz.chamberlain@fmctalent.com 

The fine print 

Reference number: 21185 

Temporary or Permanent: Permanent 

FMC contact for this role: Yazz Chamberlain