Customer Success Lead

You might be frustrated by customer success sitting on the sidelines. Limited influence. Little strategic ownership. You want autonomy, visibility, and the chance to shape how customers deploy and scale genuinely interesting simulation and digital twin technology. 

This Customer Success Lead role gives you that ownership. You’ll take responsibility for smooth technical deployments, long-term platform adoption, and the value customers get over time. With a strong culture and the scope to grow the role, it’s a position built for someone who really gets customer success with a strong history of successful Services Delivery. 

Who’s it for and what’s in it for you? 

Want to work with technology that is the most advanced of its kind? We've partnered with a scaling simulation software provider taking a modern approach to digital transformation. They're currently boasting 60% annual growth year-on-year, as well as multimillion dollar funding from some of the biggest energy organisations. And to continue their success, they're looking for people who believe the impossible can be made possible. 

This role gives you the best of both worlds with a flexible hybrid working model, while putting you at the forefront of innovation with tech that’s transforming the future of engineering. You’ll enjoy real ownership and autonomy, making an impact every day, with plenty of room to grow and thrive in a fast-paced, rapidly scaling company. 

What will your day to day look like? 

You'll be responsible for leading on the successful delivery of digital twin solutions for major energy and chemical clients. An average day may look like: 

• Coordinating with customer asset integrity teams and operators 

• Serving as a trusted advisor to clients  

• Identifying opportunities to extend customer value  

• Ensuring modelling assumptions and engineering standards are met 

• Collaborating with internal engineering teams  

• Providing technical input during pre-sales activities  

• Leading post project and process reviews 

• Mentoring the engineering team members to drive consistency 

This role will suit you if you… 

• Have 10+ years' experience in an aligned role in the Energy/Chemical industries 

• Understand simulation engineering processes 

• Are familiar with SaaS solutions and customer success workflows  

• Have a bachelor's degree in mechanical engineering 

• Can deliver complex engineering or asset related projects 

• Are familiar with downstream or upstream operations 

• Can convert raw data into 3D models  

• Know how to handle multiple simultaneous projects 

• Are able to drive a customer-focused mindset through a team 

Think this could be your next role? 

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Lola on lola.hall@fmctalent.com 

The fine print 

Reference number: 21446 

Temporary or Permanent: Permanent 

FMC contact for this role: Lola Hall