Application Support Specialist
North America
$80,000 - $110,000
They’ve built a strong reputation for innovation and service, and they’re growing fast. If you’re looking to join a company where your skills will be valued, your days will be varied, and your impact will be real, then this is a great opportunity.
What will your day-to-day look like?
You’ll be acting as the main point of contact for customer queries (1st and 3rd level support) - installing software, delivering training, and resolving queries with confidence and care. You'll play a vital part in making sure users feel supported and set up for success.
A typical day might involve:
- Supporting end users with technical queries, enquiries and complaints from first contact to full resolution
- Providing technical support for the software, services and instrument interfacing
- Identifying root cause and providing direction for resolution (software process change or customer action)
- Planning and executing Installation Qualification (IQ) test plans
- Organising and leading training sessions for end users (one-on-one and in groups)
- Preparing and updating training materials as needed
- Assisting the sales team with product demos and technical input
- Gathering customer feedback to help shape future product improvements
- Providing on site and remote support
This role will suit you if you…
- Have experience in a customer support or an application specialist role within a major diagnostics or Life Science company
- Are comfortable working with software in a Windows-based environment
- Have a Computer Science or Engineering degree (or equivalent experience)
- Know how to seamlessly install and support software applications
- Are familiar with SQL databases
- Previous experience with middleware or LIS systems
- Understand both thick and thin client software architecture
- Are great at managing your own schedule and working independently
- Have a strong problem-solving mindset and attention to detail
You’ll spend time on the road in this role, travelling to customer sites across the US. You might also make the occasional visit to the UK HQ. It is unlikely you will travel more than 30% in any given calendar year.
Think this could be your next role?
Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Victoria on victoria.rybak@fmctalent.com
The fine print
Reference number: 20276
Temporary or Permanent: Permanent
FMC contact for this role: Victoria Rybak
