Robotic process automation (RPA) has emerged as the red-hot technology that energy and utility companies and investors are going crazy for in 2019. Growing by 63.1% in 2018, RPA is the fastest-growing segment of the global enterprise software market.
Defined as a digital enablement technology, RPA “automates routine, predictable data transcription work” to relieve individuals of tedious and repetitive tasks… something I think we could all do with in our lives!
In a landscape packed full of high impact, radical innovations, does RPA have the legs to really standout in the enterprise software market and help drag the energy & utility market into the 21st century though?
Will RPA make a difference to the energy & utilities market?
The short answer is yes, it absolutely can. The energy and utility market have taken a liking to RPA because it saves thousands of man-hours for employees to focus their efforts on higher-valued activity.
One such energy services company using RPA has already managed to save 250,000 annualised man-hours by automating 75 different processes, such as data entry, complaints management, correcting meter misreads, billings and much more. All of which has significantly improved efficiency.
Contrary to other automation and enterprise software tools, RPA can be easily implemented and operated without major disruption to a workflow, hence it’s rising adoption rates amongst traditional industrial markets (with a little help from consultancies).
The worry amongst employees is that RPA is replacing people, which isn’t necessarily true. RPA alone cannot make “intelligent decisions” and struggles with unstructured datasets which requires human organisation. In reality, it’s removing the mundane, repetitive tasks which is in turn having a positive effect on employee satisfaction rates!
What skills are RPA providers seeking in 2019?
For commercially focused positions, such as sales and pre-sales roles, RPA providers are seeking strong customer services/experience and relationship building skills to help companies break through the “digital transformation” noise and appreciate that RPA can make a genuine impact on their workflows.
Business process management knowledge is also essential in the sales process and cycle for RPA solutions.
For technically focused positions, such as product development, RPA providers will join a host of Industry 4.0 software companies in seeking hands-on industry experience, process knowledge, and technical software exposure.
It’s also worth noting that individuals from consulting firms who have aided customers to adopt RPA are a particularly attractive prospect and are being actively pursued by RPA providers.
Which companies are leading the RPA assault on energy & utilities?
RPA’s potential for impacting the energy and utilities market was recognised early on by major software vendors, hence it’s swift development and deployment across a variety of sectors.
More specifically, companies which possess the strongest RPA offering include UiPath, Automation Anywhere, Blue Prism, NICE and Pegasystems.
Their mass investment in this technology is representative of their belief that RPA satisfies the law of digitalisation which includes being secure, scalable, connected, integrated and collaborative.
Other companies have already surpassed the RPA craze however, and are developing solutions which actually integrate AI technology to make intelligent decisions, such as Automation Hero.
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If you’re interested in hearing about what commercial opportunities we currently have within RPA, or keen to discuss how FMC can support your RPA vacancies, contact me at firstname.lastname@example.org or call me on +44 (0) 1275 372 230 for a discreet conversation.