VP Customer Success

A bit about the company and what they can offer you 

Connecting data and people is at the heart of what our client does. Their Contech software is designed to transform the performance of assets across the AECO sector. They have a focus on improving the environmental impact construction and maintenance industries have on the world, in the hopes of building a more sustainable future. And with thousands of customers across the globe, they’re making a big impact.

So, why join them?

Well, their approach is to ‘put people first’ in everything they do, and it’s never more clear than in the way they treat their employees.  From the big stuff like private healthcare, wellbeing support (via an EAP) and generous parental leave policies, to the nice extras like access to financial advice and discounts on your shopping, they’ve got a whole host of benefits that you’ll get from day one.

They’re also carbon neutral and conscious of their impact on the environment. If you are too then they’ll help you make a difference, whether it’s through their ‘plant a tree initiative’ or taking days off for volunteering. What’s not to like?


What you’ll be doing 

In a nutshell, you’ll be providing leadership and structure to the customer success function of the business. This is a great opportunity to really make your mark on a business and drive change and innovation in your department.

You can expect your day-to-day to look a little like this:

• Protecting churn on the customer install base
• Generating your pipeline for upselling and cross selling
• Improving customer health
• Leading all product Customer Success teams
• Aligning Customer Success with the Sales team

A bit about you

The main thing they’re looking for is someone who’s an experienced Customer Success leader who has previously worked in a business that has multiple product lines. That, plus a rock-solid understanding of SaaS will stand you in good stead for this role.

You’ll also have:

• Experience running and scaling CS teams in a multi-product B2B SaaS environment
• A love for data and converting that into actionable strategy
• Ability to track churn – predicting it so you can reduce it 
• Experience working in a rapidly scaling business
• Understanding of how to best use Voice of the Customer
• Experience increasing customer engagement
• A track record of implementing CS tech

Familiarity with the AEC/infrastructure space would be a bonus, but if you don’t have this it’s not a deal breaker.


Want to hear more?

If you’re interested in this role, get in touch with Joe Coleman (joe.coleman@fmctalent.com)


A few more details

Reference number: 18063
Temporary or Permanent Position: Permanent  
FMC Talent