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Technical Account Manager

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Mainland Europe

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We are looking for someone with sufficient industry knowledge to take on this role as a Technical Consultant in one of the many locations across the globe where you will get to work within an agile and fast-developing SaaS company with a plethora of opportunities for career advancement. 
 

The company
We have partnered with a fast-growing SaaS company and a leading supplier of IoT solutions, operating out of many offices worldwide. They specialise in digital solutions that connect machines, people, and systems in the global construction industry. They claim ‘the construction industry is the least digitalised industry’ of them all. This lack of digitalisation has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too and so have made it their mission to provide a solution. 

The role
In this position, you’ll serve as our customers trusted technical advisor and be the customers’ voice internally. You’ll be helping strategic customer leads identify value-driven key use cases, validate the use cases' technical feasibility, and drive the technical PoC. 

Other responsibilities include:

  • Partner closely with Sales, Customer Success, and the customer to identify value-driven key use cases
  • Serve as the technical subject matter expert during customer meetings and product demonstrations 
  • Work closely with customers’ technical teams to integrate the company’s system and products into daily business operations 
  • Collaborate with cross-functional teams to ensure alignment between customer needs and product roadmap 
  • Develop and nurture strong, long-lasting relationships with technical stakeholders for assigned customers 
  • Proactively engage with Product Management to drive discussions on automating and scaling IoT configuration and implementation processes 


The requirements
They require a bachelor’s degree in engineering, computer science, or a related field, as well as…

  • Extensive experience in technical account management or customer-facing roles 
  • Strong communication and interpersonal skills 
  • Deep understanding of IoT solutions architecture, protocols, and connectivity technologies, with specific expertise in Modbus 
  • Strategic thinker with a proactive approach to problem-solving 
  • Proven track record of driving technical innovation and customer success in strategic accounts


Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role, we still encourage you to apply. 

Important information
Reference number: 16955
Temporary or Permanent: Permanent
FMC Talent contact for this role: Grace Fuller (grace.fuller@fmctalent.com) 

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