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Subscriber Strategic Engagement Exec Director

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North America

$175,000 - $200,000

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Our client is seeking an experienced and results-driven customer experience representative to join their expanding global team and drive company growth. 

The company
Building on two decades of experience, our client is currently experiencing a wave of growth for their intuitive portfolio dedicated to powering EHS, sustainability and ESG performance. They incorporate cutting-edge AI and analytics to support digital transformation across the global renewables, chemicals and manufacturing markets (to name a few!). 

The role
In this position you will play a vital role in both crafting and executing customer-centric strategies which will help to create a better experience for the customers and ensure more business success. 
Other responsibilities include:

  • Collaborate closely with customer success managers and engagement specialists 
  • Use your expertise to understand the customers' specific challenges and requirements 
  • Collaborate with cross-functional teams to increase the company’s value 
  • Build and grow the relationships with the key stakeholders 
  • Work with the services team to upsell and cross-sell new opportunities 


The requirements
8-10 years of industry experience, ideally in SaaS platforms, as well as… 

  • Bachelor’s degree in a relevant field (Master’s degree is preferred)
  • Strategic thinker able to operate in a fast-paced environment 
  • Strong foundation of domain expertise in Operations or EHS 
  • Analytical mindset, capable of leveraging data to make informed decisions and drive continuous improvement. 
  • Must be local to Cincinnati or have the ability to travel into the HQ office at least once per quarter 

Important information
Reference number: 15964
Temporary or Permanent Position: Permanent
FMC Talent contact for this role: Sefi Kennedy (persephone.kennedy@fmctalent.com)

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