Customer Experience Lead
UK South
£65,000 - £80,000
Want to play a crucial role in the growth of a truly exciting start-up? Our client prioritises grit, positivity and drive so if this sounds like you then we want to hear from you.
A bit about the company and what they can offer you
If you want to join a team of curious minds that are on a mission to revolutionise the way large-scale projects are managed, then look no further than our client! Still being a start-up, this is the perfect time to join to help achieve their ambitious growth targets and become a fully-fledged organisation.
Upon joining up with their team, you will have access to a whole range of benefits including home office allowance, shares and even a yearly company trip in the Summer.
What you’ll be doing
As our client’s first Customer Experience Lead, you will build out and lead a small (for now!) Customer Experience function and play a crucial role in maximising value across the customer base.
Your day to day might look a little like this:
- Understanding client needs and pain points
- Ensuring a smooth and friction-free journey
- Coaching clients to use the product to its maximum potential
- Leading and mentoring a team of success specialists
- Setting strategies to improve onboarding, training and support processes
- Developing a deep knowledge of the product portfolio
- Working closely with sales, marketing, product and support teams
A bit about you
This role is remote across the UK.
3-5+ years of Customer Success leadership experience within a high-growth SaaS organisation.
A few other key skills we are looking for:
- An interest in technology and its applications in solving real-world problems
- Excellent relationship-building skills
- Proficient in CRM, ideally Hubspot or similar
- Experience implementing new CS systems and processes
- Ability to derive insights and build initiatives from large datasets
- Experience in the construction industry or project management
- Positive, driven and hardworking
Want to hear more?
If this role has sparked your interest, get in touch with Callum Roper (callum.roper@fmctalent.com)
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 17592
Temporary or Permanent Position: Permanent
FMC Talent
