Head of Customer Success
$175,000 - $175,000
Interested in making a meaningful impact within the Manufacturing Software industry?
Do you have a natural flare within leadership and building relationships to generate revenue?
A bit about the company and what they can offer you
Put simply; we have partnered with a highly experienced company that assists manufacturing teams in resolving downtime, enhancing production performance and influencing productive team collaboration. They recognise root causes and link the right people to the correct actions.
What you’ll be doing
Our client is providing an exciting opportunity within the CS department to join their growing team in maximising renewals and increasing customer retention. Ultimately, they are looking for a skilled individual who knows what it takes to lead a high-achieving team within enterprise SaaS, customer success, or a related field.
Your day to day might look a little like this:
• Provide leadership to high-performing Customer Success/ Account Managers
• Design and implement a scalable Customer Success vision and playbook that delivers high levels of net retention and gross
• Build and maintain strong customer relationships, driving 50+ NPS
• Execute a smooth customer journey with hands-offs between implementation, CS and sales
A bit about you
Ideally, you’ll be based in the USA.
You’ll have a Bachelor’s degree in Engineering or related field.
A few other key skills our client is looking for:
• Previous CS or account management experience
• Enterprise software knowledge
• A natural driver who takes ownership and collaborates well
• Inspirational leadership style that reinforces a mission-driven, performance-oriented culture
• Solutions-oriented problem solver – focus on outcome over process
• Bonus! Manufacturing experience
Want to hear more?
If this role has sparked your interest, get in touch with Justin Pritchard
justin.pritchard@fmctalent.com.
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 18515
Temporary or Permanent Position: Permanent
FMC Talent
A bit about the company and what they can offer you
Put simply; we have partnered with a highly experienced company that assists manufacturing teams in resolving downtime, enhancing production performance and influencing productive team collaboration. They recognise root causes and link the right people to the correct actions.
What you’ll be doing
Our client is providing an exciting opportunity within the CS department to join their growing team in maximising renewals and increasing customer retention. Ultimately, they are looking for a skilled individual who knows what it takes to lead a high-achieving team within enterprise SaaS, customer success, or a related field.
Your day to day might look a little like this:
• Provide leadership to high-performing Customer Success/ Account Managers
• Design and implement a scalable Customer Success vision and playbook that delivers high levels of net retention and gross
• Build and maintain strong customer relationships, driving 50+ NPS
• Execute a smooth customer journey with hands-offs between implementation, CS and sales
A bit about you
Ideally, you’ll be based in the USA.
You’ll have a Bachelor’s degree in Engineering or related field.
A few other key skills our client is looking for:
• Previous CS or account management experience
• Enterprise software knowledge
• A natural driver who takes ownership and collaborates well
• Inspirational leadership style that reinforces a mission-driven, performance-oriented culture
• Solutions-oriented problem solver – focus on outcome over process
• Bonus! Manufacturing experience
Want to hear more?
If this role has sparked your interest, get in touch with Justin Pritchard
justin.pritchard@fmctalent.com.
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 18515
Temporary or Permanent Position: Permanent
FMC Talent