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Customer Success Manager DACH

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Mainland Europe

€60,000 - €80,000

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This is an excellent opportunity to join a scaling start-up as part of their Customer Success team across the DACH region.  
 
A bit about the company and what they can offer you
Our client sits on the cutting edge of technology in the AEC and Owner and Operator industry. They want to scale up with 100s of hires in the next few years, so everything is possible in terms of professional development. With a culture of remote work, they're looking for anyone ready to be a self-starter and take on the challenges of the industry.
 
What you’ll be doing 
As a Customer Success Manager, you will play a key role in both growing the business and delivering the best possible value to its customers. Through constant customer contact, you will help to develop potential growth opportunities through the customer journey and feedback. 

Your day-to-day might look a little like this: 

  • Onboard and educate customers across Germany 
  • Build and maintain strong relationships with clients
  • Work closely with the sales managers and colleagues in the CS team
  • Actively shape the strategy and roadmap of the products


A bit about you
Ideally, you’ll be based in Germany. 

You’ll have 5-10 years of experience in the AEC industry in a Customer Success capacity.

A few other key skills we are looking for: 

  • A strong understanding and technical appreciation for BIM
  • An open and honest communication style
  • Customer-oriented
  • Enjoys working with new technologies and is passionate about developments in the space
  • Courageous, enthusiastic, and competent
  • You have the know-how and enjoy communicating this with customers
  • English and German language skills
  • Comfortable with professional travel and visits to trade fairs


Want to hear more? 

If this role has sparked your interest, get in touch with Callum Roper (callum.roper@fmctalent.com)

If you want more information on what the core duties are for this role, we can send the job description your way!

A few more details 
Reference number: 17360
Temporary or Permanent Position: Permanent
FMC Talent 

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