Customer Success Manager
North America
$90,000 - $110,000
Interested in working for a company that are proving that technology can indeed change the way we deliver construction projects for the better?
If you are a forward-thinking construction expert, then this may be the role for you!
A bit about the company and what they can offer you
Our client’s AI technology is revolutionising traditional construction sites with simple hard hat cameras providing contractors with their very own 'control center', giving a detailed view of projects along with critical data and early warnings of potential risk, helping our clients save time and increase margins.
What you’ll be doing
In this role, you will play a pivotal part in providing strategic advisory services to maximize customers' adoption, implementation, and ROI from the company across multiple construction projects
Your day to day might look a little like this:
• Lead the relationship with our key champions ensure they feel supported by us, whilst also being the customer voice amongst internal delivery “pods”
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features?
• Shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery
A bit about you
Ideally, you’ll be based in the USA
You’ll have 4+ years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller). As well as 2+ years' experience in a customer-facing, B2B role (Sales, Business Development, Customer Success). Ideally within the software industry
A few other key skills our client is looking for:
• Comfortable with change management, finding better strategies and solutions and an ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
• Ability to thrive in a fast-paced working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery result
• Pro-active and independent achiever, self-learner, able to handle a task from idea to production
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles
Want to hear more?
If this role has sparked your interest, get in touch with Callum Roper callum.roper@fmctalent.com.
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 18612
Temporary or Permanent Position: Permanent
FMC Talent
A bit about the company and what they can offer you
Our client’s AI technology is revolutionising traditional construction sites with simple hard hat cameras providing contractors with their very own 'control center', giving a detailed view of projects along with critical data and early warnings of potential risk, helping our clients save time and increase margins.
What you’ll be doing
In this role, you will play a pivotal part in providing strategic advisory services to maximize customers' adoption, implementation, and ROI from the company across multiple construction projects
Your day to day might look a little like this:
• Lead the relationship with our key champions ensure they feel supported by us, whilst also being the customer voice amongst internal delivery “pods”
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features?
• Shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery
A bit about you
Ideally, you’ll be based in the USA
You’ll have 4+ years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller). As well as 2+ years' experience in a customer-facing, B2B role (Sales, Business Development, Customer Success). Ideally within the software industry
A few other key skills our client is looking for:
• Comfortable with change management, finding better strategies and solutions and an ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
• Ability to thrive in a fast-paced working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery result
• Pro-active and independent achiever, self-learner, able to handle a task from idea to production
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles
Want to hear more?
If this role has sparked your interest, get in touch with Callum Roper callum.roper@fmctalent.com.
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 18612
Temporary or Permanent Position: Permanent
FMC Talent