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Customer Success Manager

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North America

$130,000 - $180,000

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Our client is looking for an individual who Lives by transparent and scientific thinking to join the team in a company that are passionate about the mission of the products they develop. In this position you will play an integral role acting as the key touching point between the company and it’s customers.

The company
The new era of industrial artificial intelligence is here. Sound cool? We think so. We have partnered with a strong figurehead in the industry looking for team players, risk-takers, and relentless learners. Customers gain unprecedented insights that drive a rapid and impactful decision-making process. Their fantastic culture will ensure you can bring your best self to work and thrive. 

The role
In this role as CSM you will act as the main point of contact and will build long-lasting partnerships to ensure overall success of their experience with the company. You will be responsible for coordinating all enablement for the client, helping them derive quantifiable value and adopt the most useful components of the company’s product in the context of their larger digital transformation journey 
Other responsibilities include:

  • Creating project plans with clients based off of each client’s needs, constraints, and factory setup 
  • Ensuring factories use production data effectively to increase capacity, quality, and ROI 
  • Tracking and recording cases of factory improvement and ROI  
  • Overall client renewals and installation expansion 
  • Maintaining relationships with client engineers and senior management 


The requirements
You will need to have minimum 3+ years experience working in manufacturing on process optimization or digital adoption, as well as…

  • Excellent communication skills
  • Experience in identifying process or logistical constraints and using analytics or statistical process control to alleviate them
  • An individual with curiosity and enthusiasm about technology
  • Ability to build close relationships with executives and engineers to understand their needs and see a solution through to completion
  • Strong project management and self-organization skills

Important information
Reference number: 16881
Temporary or Permanent Position: Permanent
FMC Talent contact for this role: Jack Thompson (jack.thompson@fmctalent.com)

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