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Customer Success Manager

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UK Wide

£40,000 - £45,000

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Are you a problem solver with great communication skills? Our client is looking for someone to assume the Customer Success Manager role and make a solid impact within the company to help it grow in a positive direction.
 
The company 
Our client is changing the archaic way Construction Planning has been previously managed in the industry and continues to revolutionise project planning and looking ahead. Regardless of project size, their platform instantly tracks and monitors data, reports on activity and progress and analyses project failings and improvements. Our client prides themselves on removing the glass ceiling and will support your personal and professional growth to the top.
 

The role

In this Customer Success Manager role, you will proactively onboard, activate and grow the impact of our client’s platform on construction projects, as well as help to shape and improve the following outcomes: 

  • Set up and deployment across major infrastructure projects or contractors for maximum impact
  • Observing project health then testing and drawing up playbooks to positively impact it
  • Manufacturing and maintaining relationships at ground level to support account renewal and growth.
  • Shape and improve how our client delivers multiple outcomes

 
The requirements 

Prior experience in customer-success or sales-related roles, as well as… 

  • SaaS CS experience as a requirement
  • Experience in construction (or eagerness to further knowledge)
  • Knowledge of fast-moving SaaS businesses
  • Loves to solve problems
  • Hungry to learn and improve things
  • Engaging, happy and patient
  • Excellent communication skills

Important information 
Reference number: 16331 
Temporary or Permanent Position: Permanent 
FMC Talent contact for this role: Grace Fuller (Grace.Fuller@fmctalent.com)

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