Customer Success Manager - Trading and Risk

A bit about our client, and what they can offer you
Our client has already made a truly global impact on the future of energy. They're now laser-focused on high growth across the power and renewables spaces. As you help to craft their brand new solutions, they'll support you with excellent salary, bonus and benefits prospects, as well as a culture that celebrates the contributions of each person. In short, they describe themselves as a family.

What you’ll be doing
You will champion customers throughout the engagement lifecycle, enabling them to get best value from our client’s software and solutions. Further, this role is focused on customer retention and driving net promoter score to the world-class level. 

Your day to day might look a little like this: 

• Build strong, trusted, and influential relationships with strategic customers, sales and the organization
• Proactively offer appropriately tailored advice and bring unique industry insights to the customer 
• Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of the product and services
• Provide feedback to customers to streamline service and product delivery
• Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements

A bit about you 
Ideally, you’ll be based in Houston TX, Austin TX or Denver CO.

You’ll have proven results on delivering/exceeding goals on time, with an attention to detail and preferable experience selling in the Trading and Risk market, or at a SAAS company

A few other key skills our client is looking for:

• Experience managing and prioritizing multiple customer requests in a fast-paced environment
• Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results
• Proven aptitude to build strong relationships and bonds with management, director, and executive-level client base
• Utilized highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture

Want to hear more? 
If this role has sparked your interest, get in touch with Andy Martin (andy.martin@fmctalent.com).

If you want more information on what the core duties are for this role, we can send the job description your way!
 
A few more details 
Reference number: 19015
Temporary or Permanent Position: Permanent
FMC Talent