Customer Success Manager - Toronto

 
A bit about our client, and what they can offer you
We've partnered with a truly exciting Digital Construction player who have raised over $100 million to develop wearable technology from its fledgling stages. Top-notch investors have recognised the quality of their solution. If you're a fast-thinking problem solver who can bring good vibes and a sense of humour, they're looking to take you onboard their journey.

What you’ll be doing
You’ll be responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

Your day-to-day might look a little like this:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI
• Lead the relationship with key champions ensure they feel supported, whilst also being the customer voice amongst internal delivery “pods”
• Efficiently handle onboarding of new users
• Gain insights from data and the use of the system on projects and feedback
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge

 
A bit about you 
Ideally, you’ll be based in Toronto, Canada.

You’ll have 4+ years of experience as a construction professional, preferably site-based, plus 2+ years' experience in a customer-facing, ideally within the software industry.

A few other key skills our client is looking for:

• A problem-solver who thrives on change and can turn challenges into smart solutions
• Strong stakeholder management—from executives to boots on the ground
• Ability to thrive in a fast-paced startup working environment handling multiple priorities
• Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms to clients
• Pro-active and independent achiever, self-learner, able to handle a task from idea to production
• Willingness to travel

 
Want to hear more?
If this role has sparked your interest, get in touch with Yazz Chamberlain (yazz.chamberlain@fmctalent.com).

If you want more information on what the core duties are for this role, we can send the job description your way!
 
A few more details 
Reference number: 19176
Temporary or Permanent Position: Permanent
FMC Talent