Customer Success Manager - Spain
Mainland Europe
€45,000 - €55,000
Would you like the opportunity to lead customer satisfaction and business growth at a company harnessing real-time analytics, IoT, and AI to enable sustainable building operations?
If you're passionate about ensuring outstanding customer experiences and delivering measurable results, we want to hear from you
A bit about the company and what they can offer you
Our client is a leading international provider of innovative software solutions that optimise building and workplace performance. Their mission is to support smart, data-driven facility and real estate management through cutting-edge technology. With a strong focus on sustainability, efficiency, and user experience, they help organisations transform their built environments.
As part of the team, you'll benefit from a flexible work culture, ongoing professional development, and opportunities to contribute to high-impact projects across the globe. Join them in shaping the future of smart buildings and workplace innovation.
What you’ll be doing
As a Customer Success Manager, you will play a crucial role in maximising customer retention, growth, and overall value delivery, to achieve real customer impact and success You’ll be seen as the subject matter expert, prescribing the best solution to the customer, ensuring a built-on-trust relationship, constant value delivery, and recurring validation of the value delivered.
Your day to day might look a little like this:
• Set clear goals, monitor performance, identify opportunities for improvement, making informed decisions, and implementing effective solutions
• Act as the subject matter expert in front of the customer - act on behalf of the CSM team as the voice of the customer towards Product and Development
• Identify and plan for customer expansion opportunities, not just upselling, but also cross-selling
• Ensure high customer retention rates by proactively targeting and addressing customers at risk
• Provide valuable insights for product improvement
• Oversee and manage the renewal process
A bit about you
Ideally, you’ll be based within an hour’s distance of the Barcelona office. 3-5 days/week in-office during onboarding (first 3 months), then 2-3 days/week.
You’ll bring a strong technical foundation, ideally with experience in facilities management or engineering. A background in a commercial role, such as customer success or account management, within a B2B SaaS environment is highly beneficial. We’re also looking for a proven track record of driving customer retention, expanding accounts, and exceeding upsell targets.
A few other key skills our client is looking for:
• Familiarity with the industry and understanding of customer dynamics in the market
• Deep understanding of customer needs and commitment to delivering exceptional customer experiences
• Decisive yet thoughtful, weighing various factors and seeking input from team members
• Strong problem-solving skills to address customer challenges and find effective solutions
• Data-driven and results-oriented
• Ability to analyse customer data and derive actionable insights to drive success
Want to hear more?
If this role has sparked your interest, get in touch with Yazz Chamberlain (yazz.chamberlain@fmctalent.com).
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 19733
Temporary or Permanent Position: Permanent
FMC Talent
