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Customer Success Manager - Benelux

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Mainland Europe

€70,000 - €80,000

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Our client’s teams and the regions are growing rapidly and diversifying and at the same time specialising. This is an excellent opportunity to join a scaling start-up company as part of their Benelux team. 

 
The company
Across the AEC and Owner and Operator industry, our client is committed to having open data at the heart of future buildings. They host a whole ecosystem of amazing open tools and products to digitise workflows and provide insights to the right people at the right time. Our client is deep-rooted in research, sitting them on the cutting edge of technology. 

The role
As a Customer Success Manager, you will play a key role in both growing the business and delivering the best possible value to its customers. Through constant customer contact, you will help to develop potential growth opportunities through the customer journey and feedback. 
Other responsibilities include:

  • Onboard and educate customers in the Benelux region 
  • Build and maintain strong relationships with clients  
  • Work closely with the sales managers and colleagues in the CS team 
  • Actively shape the strategy and roadmap of the products  


The requirements

5-10 years of experience in the AEC industry in a Customer Success capacity, as well as…

  • A strong understanding and technical appreciation for BIM 
  • An open and honest communication style 
  • Customer-oriented  
  • Enjoys working with new technologies and is passionate about developments in the space 
  • Courageous, enthusiastic, and competent  
  • You have the know-how and enjoy communicating this with customers 
  • English and Dutch language skills  
  • Comfortable with professional travel and visits to trade fairs  

 
Important information 

Reference number: 16680 
Temporary or Permanent Position: Permanent 
FMC Talent contact for this role: Callum Roper (callum.roper@fmctalent.com)

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