Customer Success Manager - P&R - Houston
North America
$90,000 - $100,000
A bit about the company and what they can offer you
Our client has already made a truly global impact on the future of energy. They're now laser-focused on high growth across the power and renewables spaces. As you help to craft their brand-new solutions, they'll support you with excellent salary, bonus and benefits prospects, as well as a culture that celebrates the contributions of each person. In short, they describe themselves as a family.
What you’ll be doing
The Customer Success Manager will serve as a dedicated advocate for strategic Power and Renewables clients throughout the customer lifecycle. This role is instrumental in driving customer retention and contributing significantly to the company’s long-term growth and success.
Your day to day might look a little like this:
- Develop and maintain strong relationships with key stakeholders
- Manage and execute CS programs to improve key metrics
- Communicate customer needs and value requirements to the leadership team
- Identify and address customer challenges
- Collaborate with sales teams to identify upsell and cross-sell opportunities
A bit about you
Ideally, you’ll be based in Houston, Texas.
You’ll have 5+ years of experience in customer-facing technical roles, preferably in SaaS or energy industry.
A few other key skills we are looking for:
- Bachelor’s degree required
- Proven track record of managing complex client relationships
- Strong project management and change management skills
- Analytical and customer-first mindset
- Strong collaboration skills
- Adaptable and calm under pressure
Want to hear more?
If this role has sparked your interest, get in touch with Mo Chanduang (mo.chanduang@fmctalent.com)
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 18162
Temporary or Permanent Position: Permanent
FMC Talent
