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Customer Experience Manager - US

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Are you a dedicated professional who focuses on fostering strong relationships with clients? We are working with a company searching for a CEM to drive product and platform adoption, ultimately resulting in renewals, customer advocacy and business opportunities. 


A bit about the company and what they can offer you
In short, our client provides digital product authentication and traceability solutions to combat counterfeiting, prevent diversion and meet regulatory compliance. Built on decades of experience as the leader in pharmaceutical serialisation, their comprehensive brand protection suite delivers the real-time insight, actionable product data, digital connectivity and consumer engagement functionality needed to fight supply chain threats!

What you’ll be doing 
As one of their first Customer Experience Managers, you will be presented with a unique experience to shape excellent client experience and have much potential to grow. You will be a strong force of influence in leadership, both internally and externally, communicating directly to customers and showcasing internal cross-functional support to drive customer success

Your day to day might look a little like this:
•    Establish and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and advocate for their success
•    Collaborate with cross-functional teams ensuring customer needs are met and feedback is integrated into product development
•    Serve as the internal champion and voice of customers regarding business objectives and KPIs
•    Ensure accurate client records and ensure meeting notes, takeaways, market intelligence and feedback are provided to internal functional areas.

A bit about you
Ideally, you’ll be based in the USA.

You’ll have a Bachelor’s degree in computer science or technology, or equivalent work experience.

A few other key skills our client is looking for:
•    5+ years of experience in customer-facing roles, preferably within technology organisations
•    Knowledge of supply chain business processes including distribution, logistics, warehousing, and serialisation
•    Competency in whole Microsoft office suite and Salesforce 
•    Excellent critical thinking and strong problem-solving abilities 
•    Strong multi-tasking and organisation skills
•    Proactive, collaborative working style and strong teamwork skills

Want to hear more?
If this role has sparked your interest, get in touch with Andy Martin. andy.martin@fmctalent.com. 

If you want more information on what the core duties are for this role, we can send the job description your way! 

A few more details
Reference number: 18588
Temporary or Permanent Position: Permanent 
FMC Talent

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