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Job titleUptime Support Manager – East Midlands
Job typeMeditech
Salary GBP
LocationUK Central
Bonus Package6,000
Job description

Our client is searching for a self-sufficient individual to join their well-respected medical device organisation as part of the Uptime Support team. This is an excellent opportunity to represent a dominant medical device organisation and progress your career within a technical-based role. 


The company 

This top 20 global medical device company is a pioneer in the early detection and minimally invasive treatment of a vast range of healthcare issues. Focused on developing clinically advanced surgical instruments and solutions, our client is passionate about improving patient care in healthcare worldwide. 


The role 

As an Uptime Support Manager, you’ll be responsible for ensuring that a diverse range of medical devices is used to the best of their capability within the hospital and healthcare environment. You’ll deliver classroom-style training aimed at improving customer equipment across several product ranges, you’ll analyse repair data to be utilised within business intelligence and build long-term relationships and rapport with customers and colleagues. 

Other responsibilities include: 

  • Assisting medical professionals with training and proper use of the medical devices 

  • Conducting onsite Endoscope health checks 

  • Setting action plans to hit and exceed targets and KPIs 

  • Submitting monthly territory manager plans to your line manager 

  • Organising your diary and visits to hit and exceed role expectations 

  • Attending and contributing to monthly meetings to share best practice 

  • Ensuring that patients always have access to the correct products 

The requirements 

You’ll have medical, technical, or clinical experience, as well as… 

  • A bachelor’s degree in life science, business, or another relevant subject 

  • Experience in Endoscopy Decontamination 

  • Knowledge of anatomy and physiology 

  • Able to sell the concept of Uptime Support to end users 

  • Be comfortable working within a theatre, procedure, and decontamination environment  

  • Training sector experiences (desirable) 

  • Exceptional customer service skills 

  • Hyper-organised, self-sufficient, and able to manage your own diary 

  • Excellent presentation and analytical skills 

  • Strong presence in a room, able to capture people’s attention, and engage a team 

  • Excellent computer literacy skills (Microsoft Office) 

  • Full UK driving licence 

Important information 

Contact for this role: Hannah Cannon ( 

Reference number: 13048

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.