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Job titleTechnical Support Engineer – NA
Job typeSmart Industry
Salary85,000 USD
LocationNorth America
Bonus Package
Job description

FMC Smart Industry are supporting an innovative provider of enterprise, SaaS and cloud solutions who service supply chain needs for industries across the globe. They have reimagined how companies achieve enterprise labelling in some of the world’s biggest brands in manufacturing, life sciences, aerospace and more. FMC’s client is a world leader in their space thanks to their progressive culture, pushing the digital transformation boundaries, excellent customer success and a leadership team which possesses the knowledge and experience to achieve big against their ambitious global expansion plans.

The role

As part of their expansion plan, they are committed to strengthening and adding to their talented technical team by onboarding three new Technical Support Representatives in the UK, USA and Singapore. You will utilise your diverse skillset in software and technology and hit the ground running, working in partnership with customers in your first few days to solve their project needs. Working remotely, you will join a team of 13 specialists globally working in partnership with customers every day in resolving complex incidents. Operating remotely, you will be relied upon to be available to customers, stick to a robust schedule, self-manage, and handle heavy remote capabilities.

The requirements

You must possess a Degree (ideally in Computer Science) or have the equivalent demonstrable experience in addition to:

  • Work flexible shifts, be readily available for customers, work effectively with colleagues to ensure someone is always on hand and able to do on-call or after-hours support
  • Possess exposure of Java, C++, XML, JavaScript, .NET, J2EE and have been hands on with SQL Server, T-SQL, PL-SQL
  • Knowledge of ERP, CRM, WMS or MES systems in any environment
  • Familiar with system and network management tools and possess working knowledge of LDAPs, operating systems, databases, networks, webservers, application servers
  • Aware of web services, service-oriented architecture, and web based UI’s
  • Finally, able to demonstrate scenarios of providing complex and detailed instructions to customer remotely, provided basic product instructional training over the phone and situations where you have collaborated with other colleagues to solve customer problems

Important information

Reference number: 8974

FMC contact for this role: Chris Lewis – Telephone: +44 (0) 7701 326 387

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Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.