Do you want to work for a globally renowned test equipment manufacturer?  Our client is a leading manufacturer of testing solutions across a huge range of industries and is currently looking for a Technical Support Engineer to be responsible for providing technical support to customers and field service teams in Europe. 
 

The company 

Established in 1946, our client is a global test equipment manufacturer who provide solutions across a wide spectrum of industries, from electronics to aerospace. They produce specialist testing machines to test the properties of materials and components in different environments.  

Their mission is to provide their customers with expert support and world-class service. Customer service is at the very heart of their business, and as a Technical Support Engineer you’ll be a part of this! 

The role 

As Technical Support Engineer you’ll provide engineering support to customers by overseeing and actioning service requests from the client’s customers. You’ll work to support new product development, successfully launching new products to the service team by providing training and support documentation. 

Responsibilities include: 

• Providing remote support for field service teams in Europe 

• Providing support on products 

• Reviewing escalations and making resolution recommendations 

• Influencing ongoing improvements to improve efficiency of products and customer satisfaction 

• Assisting in the development of new technology to support both customers and field service teams 

• Visiting customers across Europe to support local sales and service teams when required 

• Ensuring administration and paperwork is up to date 

• Driving the very best in customer satisfaction 

• Working to reduce costs and improve quality 

• Providing feedback and updates to customers and field service teams 

The requirements 

You will have over 5 years’ experience in a technical subject/role, or will be HND/HNC qualified. Other requirements include: 

• Degree in a relevant subject or HNC/HND qualification 

• Highly organized and able to manage multiple projects 

• Industry experience desirable 

• Able to prioritise by evaluating tasks 

• Excellent customer service skills, both for internal and external customers 

• Proactive and able to work autonomously 

• A strong team player 

• Customer focused and able to achieve a high level of customer satisfaction 

• Familiar with delivering training 

• Excellent communication skills (both written and verbal) 

Important information 

FMC Contact for this role: James B Watson (jbwatson@fmctalent.com) 

Reference number: 9457