Do you want to work for a globally renowned test equipment manufacturer? Do you have experience working in an instrumentation service environment? Our client is a leading manufacturer of testing solutions across a huge range of industries and is currently looking for a Technical Support Engineer to be responsible for first-line service engineering and customer support. 
 

The company 

Established in 1946, our client is a global test equipment manufacturer who provide solutions across a wide spectrum of industries, from electronics to aerospace. They produce specialist testing machines to test the properties of materials and components in different environments.  

Their mission is to provide their customers with expert support and world-class service. Customer service is at the very heart of their business, and as a Technical Support Engineer you’ll be a part of this! 
 

The role 

As Technical Support Engineer you’ll provide engineering support to customers by overseeing and actioning service requests from the client’s customers. You’ll ensure that the support provided meets the customers needs. 

Responsibilities include: 

• Responding to customer requests promptly and professionally 

• Working closely with the UK Service Business Manager 

• Providing first-line engineering support on technical matters 

• Following company guidelines 

• Maintaining Business Management Software to control service efficiency 

• Compiling and submitting reports 

• Making recommendations to the UK Service Business Manager to ensure effective training of engineers 

• Ensuring engineers undertake work to required standards 

• Working with other departments to clear technical problems 

• Helping to improve customer satisfaction 

• Reducing costs and improving quality in processes 

The requirements 

You will have over 3 years’ experience in an instrumentation service environment, as well as: 

• Degree or HNC/HND 

• Background in manufacturing 

• Knowledge of materials science 

• Good working knowledge of mechanical, hydraulic, and electronic engineering 

• Working knowledge of computer/common software systems 

• Knowledge of materials testing machines 

• Ability to understand electrical/electronic circuits 

• Ability to evaluate designs for serviceability 

• Ability to create training and maintenance programmes 

• Strong organisational skills – able to prioritise tasks and balance customer needs 

• Excellent communication skills to various audiences (written and verbal) 

• Customer-focused attitude – able to put a priority on responding to customer needs 

• Strong track record of working in a team-focused environment 

Important information 

FMC Contact for this role: James B Watson (jbwatson@fmctalent.com) 

Reference number: 8714