This is an excellent multifunctional opportunity encompassing project management, pre-sales support and technical support. Our client is looking for a Technical Support Engineer to join their team in Cambridgeshire UK. 

The company 

Our client is focused on implementing innovative optical technologies into their range of high-value and high-tech capital equipment systems. They are a world-renowned German manufacturer with a reputation for delivering gold-standard technologies. 

The role 

As Technical Support Engineer, you’ll manage the installation and support of our client’s ophthalmology software application and Health Data Platform (HDP). You will provide technical support to customers, sales teams, and field service engineers via the telephone and remote support software. Other responsibilities include: 

• Providing technical input for tenders, customer meetings, and presentations 

• Installing software remotely to customers and 3rd party suppliers  

• Reviewing sales quotations for technical correctness 

• Supporting customers with the completion of project documentation 

• Providing technical specifications to customers and IT departments 

• Attending customer meetings to provide technical input to the sales process 

• Coordinating installation between customers and company teams  

• Maintaining project documentation, project tracker, and CRM 

The requirements 

• A relevant electro-mechanical qualification  

• Capable of diagnosing and resolving complex technical issues 

• Able to build strong customer relationships  

• Keen to learn, tech savvy and able to get your head around a new technology  

• Strong technical skills across networking, IT, and digitisation  

• Excellent communication skills at all levels (written and verbal)  

• Able to manage a busy region independently  

• Flexible attitude, self-motivated and able to work under pressure 

• Flexible and willing to travel and stay overnight   

This role is office based and there will be occasional requirements to visit customer sites. 

Important information 

FMC contact for this role: Natasha Szombara (natasha.szombara@fmctalent.com)  

Reference number: 10468