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Job titleTechnical Support Consultant
Job typeSmart Industry
Salary27,000 - 40,000 GBP
LocationUK North
Bonus Package+10%
Job description

Our client, a global construction vendor, is currently looking for an experienced Civils or Structural professional to join their team as a Technical Support Consultant. With an emphasis on the Technical, you will work with professional teams on some of the largest infrastructure and construction projects in the UK.  

 

The company 

Our client is one of the most recognised brands globally within the construction technology market. They create solutions that transform the way major projects are delivered for leading engineering, construction, and infrastructure owners worldwide. They utilise and leverage emerging technologies that enable their customers to accelerate project delivery, including 3D collaboration platforms, BIM, Augmented reality, and machine learning.  

 

The role 

As a Technical Support Consultant, you will deliver high-level technical support to the users of our client’s software. Our client is fully focused on providing the very best digital technologies for their customers to deliver more sustainable, safer, and better-quality projects. In this role, you will be empowered to operate autonomously and reap the rewards of this through both financial and career rewards. 

Other responsibilities include: 

  • Delivering a high level of support to users 

  • Calling customers or speaking to them via email 

  • Creating, updating, and delivering training courses  

  • Building knowledge by writing technical support content  

The requirements 

You’ll have professional experience using AutoCAD or other BIM software, as well as: 

  • Degree educated in Civil/Structural Engineering  

  • Ability to produce clear and structured texts 

  • Fluent written and spoken English 

  • Passion for customer service and customer satisfaction 

  • Utilising excellent analytical and problem-solving skills 

  • Hyper organised and able to multitask  

  • General understanding of software development 

  • Based in or around Leeds, UK 

Important information 

Reference number: 13257 

FMC contact for this role: Gabrielle Watson (gabrielle.watson@fmctalent.com)

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.