Do you have a strong track record of delivering results and meeting customer expectations? Our client is looking for a Technical Helpdesk Engineer to join their team in Cambridgeshire.

The company

Our client is focused on implementing innovative optical technologies into their range of high-value and high-tech capital equipment systems. They are a world-renowned manufacturer with a reputation for delivering gold-standard technologies.

The role

As Technical Helpdesk Engineer, you’ll provide technical support of our clients’ medical device portfolio and software solutions, to customers, the sales team and field service engineers. You will perform initial assessments and manage the whole cycle to ensure resolution and customer satisfaction.

Other responsibilities include:

• Providing customer support via the phone or remotely
• Diagnosing customer problems and improving first time fix rate
• Recording customer interactions in the CRM system
• Maintaining a strong professional relationship with customers and colleagues
• Undertaking in-house repairs for returns, loans, and demo stock
• Managing service tools, stock, and calibrated equipment
• Adhering to all health and safety requirements

The requirements

You’ll have experience with technical support of software products via remote access and phone, as well as…

· Technical Apprenticeship or HNC in a technical qualification

· Basic knowledge of network configuration and fault-finding

· Track record of delivering results and meeting customer expectations

· Able to appropriately follow instructions without unnecessarily challenging authority

· Able to apply specialist technical expertise

· Excellent communication skills at all levels (written and verbal)

· Flexible attitude, self-motivated and able to work under pressure

· Full UK Driving Licence

· Permitted to work throughout the UK and Ireland

· Flexible and willing to travel to Germany and USA for training

Important information

FMC contact for this role: Natasha Szombara (natasha.szombara@fmctalent.com)

Reference number: 10623