We are supporting a well-renowned provider of industry-leading design and PDM solutions for the manufacturing sector in their search for an ambitious and talented Technical Consultant to join their team of industry professionals and help to realise their growth potential. 

The company  

Our client is enthusiastic about innovation and committed to ensuring an excellent client experience thanks to their quality customer services. Their versatile PDM/PLM solution was designed to accommodate businesses that rely on large PLM systems without the high costs of implementation and maintenance. Customers are met with a seamless implementation experience that is straightforward to use, intelligent and adaptable to each business’s unique situation. They are continuing their exciting journey by pressing on with their growth plans before the end of 2022. 

The role 

As a Technical Consultant, you will predominantly be involved with software implementation, maintenance, and customer support to help the business achieve its high service standards. This is a critical position whereby success will be measured by your understanding of their technical PDM solution, their customers and their technical issues and the service which you will deliver.  

• Providing 1st line support to customers remotely via telephone, email and remote access software 

• Installing and updating software onsite or remotely 

• Configuring the software to meet customers’ business requirements 

• Managing customer implementations from start to finish 

• Supporting our sales team with technical queries 

The requirements 

The successful candidate will ideally possess a degree or relevant experience in IT, Business or Engineering, as well as… 

• Experience using CAD Applications; SolidWorks, Creo Parametric, SolidEdge, Inventor or AutoCAD 

• An understanding of PDM/PLM technical solutions with a demonstrable background in database management and IT 

• You will be a driven, analytical, and self-disciplined individual who is people-orientated with a determination to succeed 

• Excellent communication and problem-solving skills and ability to establish effective working relationships in a team environment 

• Ideally based within a commutable distance to Newbury. This role will be home-based with some UK and potential overseas travel  

Important information 

Reference number: 11994 

FMC contact for this role: Sabrina Anthoney (sabrina.anthoney@fmctalent.com)