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Job titleTechnical Support Account Manager – MES
Job typeSmart Industry
Salary94,000 - 140,000 USD
LocationNorth America
Bonus Package5-10% bonus
Job description

Do you have extensive experience with MES technology? Our client is currently looking for a Senior Global Customer Support Technical Account Manager to join their team in California.   

 

The company 

FMC Smart Industry are supporting a globally renowned engineering software vendor who have pioneered industrial software. Their wide range of solutions are used by almost 20,000 customers across the world supported by 5,000 company employees. Their mission is to lead the digital transformation charge and enable true operational excellence for capital-intensive industries. For over 50 years, they have worked alongside customer to deep dive into their operational challenges which has inspired ground-breaking solutions which gives engineers the tools to succeed. 

 

The role 

Technical Account Manager, you’ll ensure the rich portfolio of essential software maintenance, award-winning technical support, and services to help customers protect their investment is delivered on a day-to-day basis. You will respond to inquiries from customers via telephone, email or web-based chat and will resolve customer concerns raised around Manufacturing Executive Systems.  

Responsibilities include: 

  • Troubleshooting problems with software applications and recommending actions 

  • Documenting customer information and recurring technical issues  

  • Providing technical support and reports to your defined set of large accounts 

  • Covering a phone queue and allocating personnel to cover this queue 

  • Participating in annual events through presentations and product demonstrations  

  • Attending customer site visits to solve issues and provide consultancy services 

  • Writing technical notes, knowledge objects, articles and delivering WebEx sessions 

 

The requirements 

You’ll have 8+ years’ experience with MES technology, preferably Wonderware products. Other requirements include: 

  • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering 

  • A background in software programming 

  • In-depth experience with key Microsoft products (SQL servers and MS Office) 

  • Track record of working with customers to understand and diagnose their technical issues 

  • Positive attitude, enthusiastic, self-motivated and customer focused  

  • Excellent communication skills (both written and verbal) 

  • Able to excel in a fast-paced, agile environment  

  • Valid passport is required  

  • Flexible and willing to travel domestically and internationally 

 

Important information 

Reference number: 10425 
FMC contact for this role: Freya Kew (freya.kew@fmctalent.com)  

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.