What’s most important; innovative products, an established and well reputed brand, good culture or real career prospect? Our client can offer all of this, they are one of the global leaders in the scientific technology industry renowned for their excellence in delivering gold standard analytical equipment across the world. 

The company 

A market leader, our client is focused on implementing innovative optical technologies into their specialist range of diagnostic and surgical equipment. They have an impressive reputation for providing healthcare professional with outstanding products use within Neuro, Ophthalmology, ENT, and Spinal clinical disciplines.   

The role 

Our client is looking for a Scheduling Coordinator to join their team in Cambridgeshire and manage repairs and servicing of medical equipment whilst delivering best in class customer service. You’ll be looking after corrective and preventative maintenance scheduling across South West UK.  

Responsibilities include: 

• Scheduling routine planned maintenances, repairs, and upgrades 

• Organising transport, packaging, and relocations  

• Coordinating repairs that require 3rd level support to the German Head Office 

• Maintaining communication throughout the customer journey  

• Sending professional and informative confirmations to customers  

• Ordering parts using SAP and raising relevant transactions within CRM  

• Liaising with internal departments and engineers to ensure customer resolutions 

• Organising and managing loan availability for service  

The requirements 

You will have prior experience working in a scheduling role as well as dealing with high-volume customer queries. Other requirements include: 

• Excellent geographical knowledge is essential on a UK national level 

• Experience dealing and managing busy schedules  

• Able to remain level-headed under pressure  

• Previous experience working to KPI’s 

• Able to prioritise corrective maintenance callouts appropriately  

• Fluent in English with excellent literacy skills  

• Strong level of computer literacy skills (ideally CRM and SAP) 

• Able and willing to learn new activities and offer process improvements  

• Ideally based in Cambridgeshire  

Important information 

FMC contact for this role: Natasha Szombara (natasha.szombara@fmctalent.com)  

Reference number: 10293