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Job titleRenewals Specialist
Job typeSmart Industry
Salary70,000 - 95,000 GBP
LocationNorth America
Bonus Package
Job description

Do you have a strong aptitude for creating successful customer relationships? Our client is seeking a Renewals Specialist to join their sales team in the US.

The company

Our client is paving the way in which companies navigate the power and energy markets with cutting-edge tools that transform high volume data into real-time, accurate market information and insight. Their customer-focused approach has garnered them a considerable reputation as a trusted, go-to supplier of data analytics and management solutions. They strive to support the growth of open and competitive power markets that enables access to reliable, low cost energy for all.

The role

As a Renewals Specialist you’ll a team of dedicated sales individuals with a focus of supporting the entire renewals lifecycle, from start to finish, to ensure customer satisfaction whilst delivering processes in a timely and accurate manner. You’ll bring your high energy and drive to build strong, trusted customer relationships in order to establish their expectations and generate successful negotiations. 

Other responsibilities include:

  • Providing best-in-class renewal support 

  • Liaising with Account Managers to ensure the smooth completion of renewals 

  • Using sales tools to perform monthly audits of all upcoming renewals 

  • Participating in customer meetings to gain a deep understanding of customer requirements

  • Negotiating pricing with customers and ensuring rapid responses to sales requests and queries


The requirements

The ideal candidate will have demonstrable success in a SaaS renewals, sales or account management role with proven experience handling complex contract negotiations, as well as: 

  • Background of engaging with stakeholders in the energy, power or aligned industries 

  • An understanding of Salesforce and/or other CRM tools is desirable 

  • 2+ years’ experience using Google Suite and/or Microsoft Office with a high level of computer proficiency  

  • Excellent communication skills and able to drive discussions with both technical and non-technical stakeholders

  • Customer-focused and able to build strong interpersonal relationships at all levels 

  • Energetic and able to thrive in a fast-paced, hands-on environment 

  • Curious with a strong desire to learn

  • Highly organised and with effective prioritisation skills and a track record of meeting deadlines 

  • Detailed-orientated, adaptable and analytical 

  • Flexible and willing to travel up to 30%


Important information

Reference number: 12793 

FMC contact for this role: Freya Kew ( 

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.