Are you a proactive problem-solver who is enthusiastic and ambitious? Our client is currently looking for a self-starting Key Account Manager to join their growing team at this exciting high growth time across Greater London.

The company 

Our client is a leading high-growth international teleradiology organisation who supports radiology departments globally. They continue to be the fastest-growing teleradiology provider in the world and are well placed for sustained growth and increased demand. Our client offers exceptional coverage to hospitals in need of urgent services that are spread and interconnected across the world. 

The role 

As a Key Account Manager, you’ll be responsible for managing a portfolio of clients including several key accounts. You will be the primary point of contact with the customer and be responsible for driving customer success and satisfaction for orders, customer enquiries, pre-project engagement meetings and complaints.

Other responsibilities include: 

• Upselling and cross-selling

• Meeting and presenting to senior hospital management

• Managing the CRM system and relevant account management

• Preparing client presentations, reports, and tenders

• Attending exhibitions and conferences

• Conducting market research

• Providing support to the Business Development Director

The requirements 

You’ll have either experience as a practising Radiographer, or previous Account Management experience within Radiology: 

• Degree level educated in a relevant discipline 

• Understanding of NHS purchasing and procurement 

• Confident and calm when under pressure 

• Demonstrable knowledge within Radiography or similar disciplines 

• Excellent customer service and engagement skills

• Able to work independently and as part of a team 

• Articulate with good interpersonal skills, highly organised and well presented

• Proficient computer literacy skills (MS Office and Salesforce CRM) 

• Excellent communication skills (written and verbal)

This role consists of a hybrid working environment, field, home and office-based with the flexibility to organise your own dairy.
 

Important information 

Reference number: 11772

FMC contact for this role: Adam Leeder (adam.leeder@fmctalent.com)