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Job titleImplementation Specialist – Wales
Job typeMeditech
Salary GBP
LocationUK South
Bonus PackageBonus Package
Job description

Want to get into the fast-growing world of surgical robotics? One of the UK’s most exciting, award-winning companies is looking for an Implementation Specialist to join their team in Wales.

The company 

Our client is a disruptive player in the rapidly growing surgical robotics space. They produce state-of-the art robotics for the minimally invasive surgery space that are set to change the face of surgery forever. They have a close-knit and family-orientated culture in the business so they’re passionate about finding people that will fit in with their mission to make the next generation of surgical robot. Their robot will improve patient care and have a huge impact on the healthcare market, from surgeons to patients alike.  

This is an exciting time to join them as they seek to disrupt the way minimally invasive surgery is performed around the world. 

The role 

As Implementation Specialist, you will be our clients’ brand ambassador, ensuring every customer considers themselves as a valued partner.  

Responsibilities include: 

  • Becoming an expert in the product portfolio  

  • Consulting with clinical and non-clinical hospital staff through the implementation process 

  • Providing ongoing advice and guidance to maximise utilisation of the system 

  • Undertaking case support and troubleshooting  

  • Planning and overseeing the numerous phases of product installations across the territory 

  • Delivering against contracted Service Level Agreements with customers 

  • Building lasting and engaging relationships with stakeholders

  • Providing regular service delivery reviews and recommend improvements  


The requirements 

You’ll have experience in Operating Room process management or hospital staff education training, as well as… 

  • Degree educated in Life Science or equivalent clinical/medical experience 

  • Experience of minimal access surgery, navigation, and robotics  

  • Strong business acumen and hyper organised  

  • Demonstrable commitment to customer and peer training, ideally with advanced technology within a clinical environment   

  • Proven track record of co-operating across business functions 

  • Able to work collaboratively as part of a team as well as being self-motivated to work independently 

  • Excellent English communication skills (written and verbal) 

  • Thrive in a fast-paced environment 

  • Based in Wales and be flexible and willing to travel nationally 3-4 days a week  

This is a field-based role, so you are required to have a driving license and access to your own car. 

Important information 

FMC Contact for this role: Charlotte Ashton (

Reference number: 10435

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.