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Job titleImplementation Executive – Germany
Job typeMeditech
Salary GBP
LocationEurope
Bonus PackageBonus package
Job description

One of the UK’s most exciting, award-winning companies is looking for an Implementation Executive to join their team based in Germany. This is an excellent time to join our client as they seek to disrupt the way minimally invasive surgery is performed around the world. 

The company 

Our client is a disruptive player in the rapidly growing surgical robotics space. They produce state-of-the art robotics for the minimally invasive surgery space that are set to change the face of surgery forever. They have a close-knit and family-orientated culture in the business so they’re passionate about finding people that will fit in with their mission to make the next generation of surgical robot. Their robot will improve patient care and have a huge impact on the healthcare market, from surgeons to patients alike.  

The role 

As an Implementation Executive, you will become an expert in our clients’ product portfolio and provide a concierge-style service to those working closely with the system. You will provide ongoing advice and guidance to maximise awareness and utilisation of the system. As you develop, you will be responsible for mentoring new members of the team as well as hiring future colleagues.  

Responsibilities include: 

  • Building a deep understanding of the product portfolio  

  • Delivering against contracted Service Level Agreements with customers 

  • Building lasting and engaging relationships with stakeholders 

  • Consulting with hospital operational management and theatre teams 

  • Deploying CAPA to improve related processes 

  • Undertaking case support and troubleshooting for surgical teams 

  • Delivering an unparalleled customer experience 

  • Representing the business at conferences and exhibitions nationally and internationally  

 

The requirements 

You’ll have at least 3-5 years’ field based clinical support experience within the medical device industry, as well as… 

  • Life Science degree or equivalent  

  • Experience of Minimal Access Surgery, Navigation or Robotics  

  • Able to function within an executive business environment 

  • Demonstrate commitment to customer and peer training 

  • Proven track record of cooperating across functions 

  • Excellent communication skills (written and verbal) 

  • Fluent in English and German  

  • Thrive in a fast-paced environment

  • Able to work collaboratively as part of a team as well as being self-motivated to work independently  

  • Strong organisational skill and ability to manage a territory 

  • Willingness to travel nationally (3-4 days a week) 

This is a field-based role, so you are required to have a driving license and access to your own car.  

Important information 

FMC Contact for this role: Charlotte Ashton (charlotte.ashton@fmctalent.com)

Reference number: 10710 

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.