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Job titleHardware and Installation Engineer
Job typeSmart Industry
Salary40,000 - 60,000 GBP
LocationUK Wide
Bonus PackageNone
Job description

Our client is at an exciting stage of its growth journey following a successful round of funding in 2021 and is now seeking a Hardware and Installation Engineer to join their team across the UK. 

The company 

FMC continues to support leaders of the Industry 4.0 revolution. This globally recognised brand is renowned for its powerful IoT platform that connects assets and monitors performance across the entire factory floor, enabling customers across multiple sectors to boost the efficiency of their operations. Having recently completed a successful round of funding, they are now entering an exciting period of growth with expansion across the UK, European and North American markets. 

The role 

As a Hardware and Installation Engineer, you will oversee post-sales customer satisfaction activities like ensuring the customer is using the solutions correctly and getting the most value from them. You will also assess whether the implementation has been done correctly and project manage all suppliers and Q&A tasks relating to our client. You will become the go-to person for installs and manage logistics, distribution, and stock management.  

Other responsibilities include: 

  • Managing installers and suppliers around hardware and installation 

  • Ensuring the necessary testing, certification and approvals have been completed 

  • Delivering continuous improvements  

  • Delivering successful KPI-driven installs 

  • Managing internal resources and third-party suppliers 

  • Interviewing, training, and approving suppliers 

  • Building an understanding of customer needs 

  • Managing risks and escalating any issues to the Senior Leadership Team 

 

The requirements 

You’ll have a technical background as well as some Customer Service experience, as well as:

  • Bachelor’s Degree in a relevant technical discipline or equivalent 

  • Experience in a hands-on role  

  • Strong English communication skills (both written and verbal) 

 

Important information 

Reference number: 12943 

FMC contact for this role: Victoria Rybak (victoria.rybak@fmctalent.com) 

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.