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Job titleGlobal Senior Customer Engagement Manager
Job typeMeditech
Salary GBP
LocationUK Wide
Bonus PackageBonus Package
Job description

Do you have the passion and desire to make a real difference to minimal invasive surgery? Our client is looking for a creative, patient, and resilient Global Senior Customer Engagement Manager to join their team and elevate the customer experience from good to great.  

 

The company

Our client is a disruptive player in the rapidly growing surgical robotics space. They produce state-of-the art robotics for the minimally invasive surgery space that are set to change the face of surgery forever. They have a close-knit and family-orientated culture in the business so they’re passionate about finding people that will fit in with their mission to make the next generation of surgical robot. Their robot will improve patient care and have a huge impact on the healthcare market, from surgeons to patients alike.   
 

The role

As a Global Senior Customer Engagement Manager, you will increase the customer- facing functions, gain trust of B2B customers, provide strategic and tactical direction for Customer Success, as well as supporting account management, support, and sales functionalities. You’ll build and maintain a customer success programme, be accountable for driving the regional strategy for customer excellent across the business and drive high-value customer interactions. 

Responsibilities include:

  • Utilising the customer facing team and drive new business growth  

  • Increasing product adoption, customer satisfaction and overall health scores 

  • Delegating responsibilities and setting performance expectations 

  • Successfully communicating complex issues to customers 

  • Identifying opportunities for continuous improvements 

  • Creating company wide culture for Customer Success  

 

The requirements

You’ll be a senior leader with a strong customer success background, as well as…  

  • Experience designing and implementing a scalable customer process 

  • Efficient in utilising data, analytics, and insights to inform decisions 

  • An excellent collaborator and able to work cross-functionally and multi-regionally  

  • A strong sense for business 

  • Pragmatic approach to problem-solving  

  • Able to motivate and influence decision-makers  

  •  Flexible and willing to work within different time zones  

 

Important information

FMC contact for the role: Frankie Warder (francesca.warder@fmctalent.com)

Reference number: 11364 

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.