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Job titleCustomer Support Engineer
Job typeAuto Innovation
Salary3,000 - 35,000 GBP
LocationUK West
Bonus Package
Job description

Are you a reliable, hyper-organised, and experienced support engineer? Due to continued growth, our client is currently looking for a Customer Support Engineer to join their team in Worcestershire.   


The company

Our client supports the needs of their servo-hydraulic customers in the field of destructive mechanical testing. They’re the leading supplier worldwide and have over 150 years’ experience providing reliable test results, excellent service, and high quality and reliability in materials and components testing.  

The role

As Customer Support Engineer, you’ll provide support in the application of hydraulic control systems for a portfolio of customers. This support includes associated servicing, commissioning, and training for mechanical testing.  

Responsibilities include: 

  • Attending customer sites and completing agreed tasks  

  • Ensuring all equipment is functional and available when required 

  • Maintaining a strong professional relationship with existing contracts  

  • Actively identifying future contacts and prospective customers  

  • Assisting other engineers with training and consultancy projects 

  • Complying with the requirements of Quality, and Health and Safety Systems 


The requirements

You’ll have a sound technical background over a broad range of disciplines including hydraulics, fault finding, electronic systems, and transducers as well as…

  • A recognised apprenticeship and a HNC in electronics or mechatronics are essential  

  • Experience in the field of destructive and non-destructive testing  

  • An understanding of closed loop control systems 

  • Able to work within a UKAS and ISO 9000 quality system environment 

  • Self-motivated, and able to work unsupervised  

  • An understanding of engineering drawings 

  • Strong organisational and interpersonal skills  

  • Previous safety training is desirable  

  • Able to problem solve and make decisive decisions 

  • Exceptional communication skills (written and verbal)


Important information 

FMC contact for this role: Stephanie Allen (

Reference number: 10572 

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.