Do you have a strong sales background with a track record of success working directly with clients? Our client is looking for an enthusiastic individual to join their sales team as a Customer Success Representative. 

The company 

With over 100 years of experience, this manufacturing and technology company is at the forefront of the Industrial IoT revolution. Their software solutions have propelled productivity across the aerospace, building technologies, PMT and SPS sectors. Having garnered a global reputation for streamlining performance whilst ensuring safety and security, their products and services can be found on virtually every commercial, defence and space aircraft. 

The role 

As a Customer Success Representative, you will own one or more customer relationships by acting as the primary point of contact for customers and supporting them throughout the entire customer lifecycle. You’ll ensure operational excellence for the customer base and be responsible for establishing strategic plans to grow customer engagement and overseeing their implementation. 

Other responsibilities include: 

• Ensuring rapid responses to customer queries and requests  

• Increasing customer satisfaction and ensuring excellent retention rates 

• Providing feedback to streamline customer engagement 

• Analysing the market to identify growth opportunities 

• Retaining and growing monthly revenue 

• Maintaining strong knowledge of the product portfolio and how it can address the specific needs of customers 

• Delivering technical support as well as offering support channels 

• Collaborating closely with Sales, Marketing, Product Engineering and Development teams to achieve business objectives 

The requirements 

You’ll have 3+ years of account management experience within a successful software-oriented business, as well as: 

• Bachelor’s degree in a relevant discipline 

• Extensive experience in a customer-facing role, managing clients at all levels 

• Demonstrated experience in multiple vertical markets 

• Comfortable working in a global business environment 

• Passionate about driving successful customer relationships 

• Outstanding interpersonal and engagement skills 

• Able to work autonomously in a fast-paced, start-up environment 

• Detail-orientated, analytical and organised 

• Strong listening and coordination skills to address customer needs and find solutions 

• Able to handle ambiguity with confidence 

• Excellent communication skills (written and verbal)

Important information 

Reference number: 11972 

FMC contact for this role: William Adamthwaite (wda@fmctalent.com)