Our client looking for a highly motivated Customer Success Manager to join their team in Houston, TX. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in a fast-growing sector. 

 
The company

Supporting more than 6,000 customers across 50 countries, our client has made a truly global impact on the future of Energy. Their SaaS platform uses leading data and energy analytics to deliver business-critical insights across the entire energy value chain. Since gaining an industry-leading reputation for their oil and gas data solutions, they are now seeking to expand into the oil and gas analytics, trading and risk, and business automation spaces.  

 
The role

As a Customer Success Manager, you will work closely with our customers to identify their unique drivers, needs and visions. You’ll be responsible for providing the very best in support for customers by championing them throughout the engagement lifecycle, ensuring they get optimal value from our client’s products and solutions.

Other responsibilities include:

• Building strong, trusted, and influential relationships with strategic customers

• Developing relationships across all tiers of the company and customer teams

• Providing tailored advice and unique industry insights to the customer

• Becoming a product expert to provide training and guidance based on customer need

• Increasing customer satisfaction and ensuring excellent retention rates 

• Conducting effective measurement, subjective analysis and reporting of customer health and value 

• Collaborating with Sales to evaluate prospective and current customer needs 

• Drafting problem statements and offering effective solutions

• Providing feedback to customers to streamline service and product delivery

• Using hands-on assistance, teaching and leadership to junior teams to drive improvements

 
The requirements 

You’ll have 8-10+ years of experience selling software solutions, as well as…

• A Bachelor’s degree in a relevant subject  

• Experience selling enterprise SaaS-based solutions, preferably in the energy space 

• Proven networking, negotiation, qualification and closing skills 

• Possess an executive presence 

• Excellent communication skills (both written and verbal)  

• Strong time management and follow-up skills 

• Strong analytical skills and a natural drive to succeed 

• Excellent networker and able to build high-level relationships at all levels 

• Proficient computer literacy skills (including MS Office Suite)

• Highly charismatic and influential

Important information

Reference number: 12303

FMC contact for this role: Freya Kew (freya.kew@fmctalent.com)